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Business Profile

Tile and Marble

Fred's Tile and Marble

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/25/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ********************************* (he goes by ****) on 12/12/22 to remodel my bathroom. I paid him $3850 to begin work. I agreed to pay him another $3850 upon completion of the project. I also agreed to pay for the materials (tiles etc.). **** said that he would complete the project in two or at the most three weeks. **** worked for about 2 or 3 hours when he showed up, and never showed up to work for many days in a row. He also did not pick up my phone calls. This went on for about 4 weeks, and when I texted him about my project, he replied that I am not his only customer, and he has other customers to take care of. I waited for another two weeks in the hope he would come and complete the job. When he did not show up, I had no choice but to fire him. **** made a big mess of things. He hired a plumber who installed a shower head which is not in the center of the shower area (picture attached). The demolition crew damaged the baseboard under the vanity (picture attached). To repair this it will cost me $1100.00 (material plus labor) I hired another contractor and his workers had to tear down most of the tiles installed by ****. **** installed tiles in a haphazard manner. For example, **** installed 3 floor tiles jutting partially into the shower area. In addition, those tiles were not in flush with the hexagonal tiles in the shower area (picture attached). If not repaired, the floor tiles would hurt our bare feet while showering. Also, **** cut tiles indiscriminately thus wasting costly tiles (picture attached). Each tile costs $150.00. He not only wasted my money but also caused me unnecessary aggravation. During all these weeks my wife and I could not use the master bedroom and had to sleep in our guest bedroom. **** did not use proper precautions to avoid dust in the master bedroom (pictures attached). It will cost us quite a bit of money and time to get the area thoroughly cleaned. **** should return the $3850.00 as he failed to complete the job.

    Customer Answer

    Date: 02/03/2023

    I have not heard from the business.

Fred's Tile and Marble is NOT a BBB Accredited Business.

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