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Business Profile

Trailer Parts

Pinnacle Trailers

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Abdul H

    Date: 08/26/2023

    Buyers beware... We bought a 2019 SD trailer from Pinnacle. When we eventually picked it up, we put it to use the very next day. Two days later, the driver had two blow out tires on the same trailer axle. We called road side and they put 2 used tires for us. Within a few days, those same tires blew out again. We put two more used tires but this time we had the driver take the trailer to a tire shop to put 2 brand new tires. 2 days later both brand new tires blew out At that point we knew there is something wrong with the trailer and its not just a tire issue. We called pinnacle and informed them about the issue and they asked we ***************** back so they can check it out and the fact they needed to install the storage box as agreed when we purchased the trailer. A week later they told us the trailer was ready. We drove to ********** to pick it up. The shop supervisor told us they inspected the alignment, the brakes and every part on that axle and all checked out. As we drove it back to *******, ** we noticed the tires were locking up every time we used the brakes. Being very nervous to put the trailer back on the road, we decided to take it to "CRTS", our local trailer shop here in *******, **. CRTS kept the trailer for about a week and came back with an $8000 repair estimate. Basically the trailer's alignment was off by 2 inches which can't be corrected without replacing some parts on the axle. Also the *** air lines was leaking causing the brakes to lock up almost every time you touch the brakes. We called Pinnacle and gave them a copy of the repair estimate. They refused to help and stopped responding to calls and emails. They are claiming that the trailer was fine when it left their shop. I assured them that I, the owner of the company, personally picked up the trailer from their shop straight to our local shop and nothing happened. buyers beware...... Get your trailer inspected by an outsider or just avoid them all together.

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