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This profile includes reviews for Comprehensive Rehab of Wilson Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comprehensive Rehab of Wilson Inc

  1811 Forest Hills Rd W Wilson, NC 27893-3412

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  Comprehensive Rehab of Wilson Inc

  212 W 2nd St Kenly, NC 27542-5000

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  Comprehensive Rehab of Wilson Inc

  PO Box 595 Kenly, NC 27542-0595

Review Details

• Review fromDanielle S

  Date: 09/26/2023

  1 star

  Danielle S

  Date: 09/26/2023

  My first appt here I heard the owner of this business talking about a patient while I was in the waiting room. I complained because to me that was not only an issue with HIPPA but also it sends extremely unprofessional to me. The secretary thanked me for saying what I did out loud because that was her boss and shes been wanting to say that, she told me. Either way, My son needed the therapy so we continued. Over the past few weeks we have a new therapist and shes not at all friendly. *** never once seen her smile. My son is autistic and I feel that those working with him should be educated in his needs but also sensitive to them. She was not. Last week at his appt we signed in and the therapist was speaking to the parent and child before us, totally different than she is with us. She talked 13 minutes into our 45 minute session. In my eyes, that is stealing time from my son. I didnt say anything but it bothered me. Especially because she was completely different with that child and parent than shes been with my son. We finally go back for our appt, We were going there for therapy to work on his hands and she had him stand on one foot and balance a Kleenex box. When he couldnt do it she was very rude to him and all while I was right there.. I told her I didnt like her tone and the way she handled herself with him. She got offended. That was a week ago and today we had another appt scheduled. I was called twice today while at work, once was around *********************************************** I said yes. Im willing to forgive and forget as long as she acted ok today. At 2 oclock I returned another call that I had missed at 1:50. It was the owner telling me that they were taking my child off the schedule because of how I acted. Me.. not the employee. She hasnt even asked me any information, gotten my side of it or anything. Just dismissed us. To me this is extremely unprofessional once again! She wouldnt even let me speak just kept talking over me.

  Comprehensive Rehab of Wilson Inc

  Date: 09/27/2023

  I attempted to resolve your concerns. I am very aware of how you inappropriately responded to all of the staff you encountered at my place of business. You have been rude to 3 therapists and myself. You were rude to me and used fowl language and then hung up on me on the phone on ********. You also spoke inappropriately in our company's lobby and in a private room on more than one occasion. We have a policy in place that disallows this type of rude and belligerent behavior. You upset more than just the staff involved, you also upset others in the lobby trying to receive care in this place of business. I encourage and left a voice mail that we would share other options. You hung up on me before we could discuss the issues. Your referral source is fully aware of your rude and belligerent behavior. We have the right to refuse services by the *********** due to YOUR actions and behavior in our private clinic. I am sorry we could not resolve the issues. You have also spoken and written false accusations and I will proceed with further steps if you continue to slander my company or my work staff. *********************** ******, PT, DPT, MBA