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Business Profile

Construction

Cedar Ridge Home Services, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initial conversations were that he had a team of people with a Foreman for getting my job done.
    It would take no more than two (2) days.
    Quote and interactions were in August with the project to be scheduled in September which did not happen. A fifty percent (50 %) deposit was sent on 9/23/2024. Many delays occurred supposedly based on the availability of materials.
    Project was to start the morning of Monday, October 28th at daylight. William "Matt" Harris commented to this but did not show up until 9:40 am with only himself and a helper. Project was going slowly and when he left on Day 2 not much was completed. He was to return on 10/30 but did not show up. Could not get in touch with him though called many times. He was supposed to be here on 11/4 but never showed. Sent the text that he is not coming back.
    Please refer to the attached text string for the complete scenario.

    Business Response

    Date: 11/18/2024

    We are sending a refund in the form of a certified check in the mail. 

Cedar Ridge Home Services, LLC is NOT a BBB Accredited Business.

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