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AS Auto Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a lift-gate for my van on-line from AS Auto Solutions on November 18th, 2022. The total with shipping came to $593.79. The item was finally shipped on November 28th, 2022. On December 16th, 2022 the shipping company called me and said the lift-gate was packaged poorly and the window was broke. The shipping company shipped the lift-gate back to AS Auto Solutions on December 8th, 2022. On December 9th, 2022 I was contacted by AS Auto Solutions via a text message. They tried to say nothing was wrong with the lift-gate. I told them it was already shipped back to them because it was in fact damaged. I asked for a refund and they have never replied back to me. And, according to the shipping information I received there was insurance on the shipment. The lift-gate was never in my possession. It was not delivered to my address.

    Customer Answer

    Date: 02/27/2023

    I have not heard from the business in response to my complaint.

AS Auto Solutions is NOT a BBB Accredited Business.

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