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Business Profile

Building and Construction

Summit Construction and Hardscape

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a 90 day contract with Summit Construction and Hardscape back in 10/15/2022 to have a bathroom installed in my basement and a separate wall put in in another part of the basement for $13,400.00. I paid them $6,700 up front for materials and the project was to start a month after signing giving them time to purchase materials. A month came and went and I had to contact them on several occasions asking when the project was going to start. I'd get a response saying something came up on another job or inclement weather would impede the process. In mid December, construction finally started with the basement wall, then another month went by with no work done. Upon inspecting the work that had been done, to the wall, I noticed that the plywood placed on the wall was able to bend in certain area and that the studs in the wall were placed 40 inches ( standard length should be 14.5" or 16" ) apart and no bottom planks were added to the wall as well. After several calls and no answers from Summit, 90 days had come and gone and I was forced to try and terminate the contract, but my calls were never answered, so I took to the BBB and filed a complaint. Less that 24 hours of my first complaint being posted, I received and email from Jake/L**** stating that I would get my remaining money back from them soon minus the cost of materials and that was on January 25, 2023. I added up the cost of materials that were left in my basement and they totaled around $400. Jake was at the house for about 10 hours putting up the wall. I mailed a contract termination notice to them in late January of 2023 and I have yet to receive a phone call or email from Summit stating when my refund would be sent to me. Jake/L**** lawyers will be involved if I have to file another complaint.

    Business Response

    Date: 06/14/2023

    We were more than willing to come to an agreement on settlement with this. However,  the morning ******* sent a “text” to me stating they would not like us to proceed I responded shortly after that same morning letting him know we need a formal breech of contract in order to do so. Not even a coupon of minutes after my response he had came to BBB and file a complaint. We were given no time at all to return any deposit or even receive a formal breech from them at this time to try and resolve anything.

    We are in the process now of reaching back out to ******* about resolving this issue. 

     

Summit Construction and Hardscape is NOT a BBB Accredited Business.

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