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Business Profile

Convenience Store

OGB Discount Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of purchase is 07/30/2024 but their has been previous purchases also that I inquired about. I purchased cigarettes,the cash amount was 9.30 but because I use my debit card it's 9.67. When I asked why a employee admitted that their was a "glitch" in the system and she hasn't had time to contact the company.The previous owner had a minimum amount you had to spend and they charged .35cents. But the new owners say they don't have a minimum amount but they still charge extra. Then they run your debit card as a credit.I thought the customer had the right to decide if they wanted it as a debit or credit. My bank account has been in the negative(which it never is) several times because of this. I was told by WSPD to contact the BBB

OGB Discount Store is NOT a BBB Accredited Business.

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