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Business Profile

Dentist

Dr. Andrew C. Geer

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dr. Andrew C. Geer's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dr. Andrew C. Geer has 3 locations, listed below.

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    • Dr. Andrew C. Geer

      3244 Reynolda Rd Winston Salem, NC 27106

    • Dr. Andrew C. Geer

      P.O. Box 368 Pfafftown, NC 27040

    • Dr. Andrew C. Geer

      3745 Reynolda Road Winston-Salem, NC 27106

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dr. ********************** **** practice did evaluate-problem focused and charge me 01/25/2024. On 01/29/2024 the office contacted my insurance company to file a claim for cleaning. On 02/02/2024 I came in for the cleaning I was charged for a periodontal scaling/root plan on 1-3 teeth and 27 tooth also charge for periodontal scaling/root plan for 1-3 teeth and 21 tooth plus for TOP FLUOR VARNISH; APPL MOD/HIGH RISK. I that time I was led to believe the insurance card I provided was to cover the cost. Shortly after the procedure was completed, I get a bill, the insurance company did not paid for those procedures. Also, my insurance company was out of network. My dispute is the practice fail to inform me of any of out of network and the Quartly time frame. of the insurance time to receive payment. Also, I told the practice I came from another dentist off to compare prices for upper dentures. The practice did not check with the other dentist office for any work that was already done before they did the cleaning. The result was I was left paying a bill that could have been avoid if they would have let be me know before completing the procedure.

      Business Response

      Date: 04/18/2024

      In our patient paperwork that the patient signed, states that all proposed treatment is just an estimated and not a guaranteed of payment from your insurance company. If you want to know the exact amount you would be responsible for, you would need to wait to schedule until the pre-estimated is back from the insurance company. The patient's insurance did deny both visits but since then has came back and paid for the patient's first visit in full and is still pending for the second visit. Not sure why he is saying he is responsible for all procedures out of pocket since the patient should be able to look at his claims either online or via mail to see that they came back and paid for the first visit. As far as his records, we did request his records and the only thing they sent over was xrays and a proposed treatment. We are not out of network with his insurance not sure why patient is stating that either. If you have any questions or concerns, please feel free to reach out to me.

       

      Thanks

      ******

    Dr. Andrew C. Geer is NOT a BBB Accredited Business.

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