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Business Profile

Eyebrow Threading

Perfact Brow Arch by Threading

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyebrow Threading.

Complaints

This profile includes complaints for Perfact Brow Arch by Threading's headquarters and its corporate-owned locations. To view all corporate locations, see

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Perfact Brow Arch by Threading has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i was charged $83 for a service listed at $25 jagua tattoo , not only did they overcharge me but he did my design very lousy ! ill insert a picture to prove its not worth $83

      Customer Answer

      Date: 03/07/2025

      *** ****** and yes i was thats why i didnt think twice before paying. It was only after i received the notification that I realized that amount they charged me, i didnt even pay any mind to the receipt 

      Customer Answer

      Date: 03/17/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:04/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an appointment, paid a ***** deposit. When I went to get my lash fill, they charged me ***** for something I did not want, or ask for, and it was clear that I wanted a certain fill, which they did not do. We talked about it, and it was understood. Never even applied my deposit!!!! Then wanted another service, gave them another deposit of ******. Decided to cancel due to fear of this place. They would not give back my deposit, and I cancelled 2 weeks before the appointment. Plus, while I was there, they wrote my credit card number down. I have cancelled my card, and am getting a new one. They are very tricky. Im not the only one! The owner called but never offered to make it right. They get extra money from people. Services are way over priced for what you end up with. I was not given a receipt. Thank you!

    • Initial Complaint

      Date:02/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today at 2:30 I had a consultation with Perfact brow Arch as they stated they did tattoo removal. When I arrived they stated that they were going to laser my tattoo and it would take 8 to 10 sessions and before they could make appointment I would have to pay ****** deposit. I thought they were legit and license to medically user laser treatment. About an hour 1/2 later I called back to tell them that it completed slipped my mind that I already had a dermatology appointment to have the tattoo removed and that I would not be needing their services and would they refund the ****** deposit. ****** refused and said that the deposit did not go to them it would to a merchant name ****** and they do not refund. I called them out on that because the services was through Perfact not through Clover. I found out that they payment went somewhere in ******, it is not evening in the US. I contact Clover directly and shared this with them as well and they stated I needed to dispute the transaction with my bank, if services where not going to be rendered then Perfact needed to refund, so they advised me to dispute. ****** the Manager was very rude, unprofessional. Made it very clear that the 100 was there money. When I stated to her that she was not licensed in ************** to perform laser therapy she then came back and said on no we are going to use saline which is not at all what we had discussed during my consultation. I was also informed when I called Perfact before speaking with ******, the lady that answered the phone stated that they do not even perform tattoo removal so was not sure why money was even exchanged. I shared that conversation with ****** and she stated that the girl was new and did not know what they actually did. When I asked how is it legal to retain the ****** when they are not performing a service she said cause they can. The ****** needs to be refunded. This company falsely tried to make a sale.

    Perfact Brow Arch by Threading is NOT a BBB Accredited Business.

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