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Business Profile

Grocery Store

Lowes Foods

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

This profile includes complaints for Lowes Foods's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lowes Foods has 109 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Lowes Foods

      1381 Old Mill Cir Ste 200 Winston Salem, NC 27103-1497

    • Lowes Foods

      2501 Lewisville Clemmons Rd Clemmons, NC 27012-8712

    • Lowes Foods

      3372 Robinhood Rd Winston Salem, NC 27106-5404

    • Lowes Foods

      614G S Main St Five Forks Village Shopping Ctr King, NC 27021-9016

    • Lowes Foods

      177 Lowes Foods Dr Lewisville, NC 27023-8258

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/04/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went into ****** Foods at approximately 2:45 pm on 4/3/24. Bought 3 packs of sushi at $4.99 each. It rung up as $28at self checkout. I canceled it and left to go to a main register. The cashier told me it was $14 and some change after she used the ****** reward card that she had. She then signed me up and gave me my own card. She proceeded to tell me how to use it and how to install the app and how the deals would just come up. When I got home later, I realized that I had no receipt and it was charged to my bank card for $143.19. Called the store at 7:13 am the next morning and spoke to ****. He told me to come in and he would take care of it and if not he would leave a note for the manager. Arrived to the store at 4:30 pm and when I asked for a manager, at least 2 employees asked me if I was the one with the $143 sushi. **************** rep who also asked me assured me that she could handle it but she went to the back and I never saw her again. While waiting, **** (employee) says "Oh, they just said that you were charged for the person behind you." Thirty minutes later, out comes manager ******* after waiting for 50 minutes for them to pull cameras and investigate, only to tell me, "She can't do anything because the cameras do not show me in the store at that time." She also stated that no one had mentioned to her that I was coming in, but yet, 2 other employees already knew of my situation, which means that **** did leave messages. She also stated that the transaction happened after 4 pm. My bank verified the exact transaction to take place at 2:54 pm on 4-3-24. I was home by 3:30 pm so there's no way the transaction happened after 4 pm. She assured me that the cameras had the correct time. Seems to me, this is a fraudulent transaction and the store is trying to cover it up. I reported this to my bank and if it is not handled, my next stop is the news.

      Business Response

      Date: 04/12/2024

      We would like the Guest to contact us at ****************************************** so we can make sure her account is properly credited. This site will give the option for email, phone, or live chat.

      Customer Answer

      Date: 04/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    Lowes Foods is NOT a BBB Accredited Business.

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