Heating and Air Conditioning
Logan Heating and Air Conditioning, LLC
Important information
- Customer Complaint:BBB serving Winston-Salem, North Carolina maintains a report on this company's headquarters location. Please visit www.nwnc.bbb.org for details or call (336) 725-8348.
Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I join some "special group" that they offer for service twice a year of my HVAC system. Part of the service is to have the filter changed twice a year. On the 11th, of this month they came out and didn't change my filter because, and I quote "the factory didn't provide us with one". I told them the size and brand of the filter back in September 13th. So they have had ample time to get one. They literally could have order one from ******. I want a refund due to the fact that this is a breach of contract. Why even show up when you knew you could complete the service?Customer Answer
Date: 12/24/2024
I have not heard from the business in response to my complaint.
Business Response
Date: 01/08/2025
Thank you for bringing this to our attention. We have reviewed this complaint and would like to provide some clarity to the situation. Mr. ******* received a detailed list of benefits included in the membership program he purchased. Standard 1 and 2 inch filter changes are included. Mr. ******* has a specialty filter which is not commonly used nor stocked. We attempted to resolve this issue and he responded with obscenities. *********** has a policy against use of profanity of abusive language towards our staff. We believe in maintaining a respectful and professional environment for both customers and employees. I have attached a copy of the email interaction. We will be happy to issue a refund for half of the membership, in the amount of $93.00.Customer Answer
Date: 01/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.Customer Answer
Date: 02/05/2025
I am rejecting this response because:
I still haven't received the compensation from Logan heating and Air, so should I file another complaint?
Business Response
Date: 02/13/2025
Credit has been issued to original form of payment (Visa). Customer should receive in 3-5 business days.
Transaction ID ***********
Authorization Code 08649A
Customer Answer
Date: 02/13/2025
I am rejecting this response because: I don't even have that credit card anymore so I know this is false! Once again showing how terrible of a company this is.Customer Answer
Date: 04/05/2025
NO I HAVENT RECIEVED A REFUND. *** SAID THIS TWICE NOWBusiness Response
Date: 04/09/2025
See attachedCustomer Answer
Date: 04/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. I'll wait and see if I actually get it. By the way the filters that they couldn't get are on ****** I bought 3 of them.
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