Complaints

This profile includes complaints for Hyman Furniture Warehouse, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hyman Furniture Warehouse, LLC has 2 locations, listed below.

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  Hyman Furniture Warehouse, LLC

  1901 Margaret St Winston Salem, NC 27103-3001

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  Hyman Furniture Warehouse, LLC

  3630 Rosebriar Cir Winston Salem, NC 27106-2691

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went to Hyman furniture looking for a couch. We found one that we liked. We started talking to ******** Hyman about the couch. He had us fill out application for a finance company through Acima. We were never explained about the finance company. He just told us to fill out the forms and e-signed them. We were only told about the payments that or do we were never told that we were being financed through a lease agreement company. ******** then said that he would hold the couch for us because the finance company only allowed us so much and he wanted us to pay him $800 for the other part that the finance company would not cover. He never said anything about a return policy to his store, nor was there one posted in the store at all. Four days after we never received anything from Acima the finance company, so I called them to find out what was going on and that’s when we were told that we owed extra money that was not even discussed by ******** to us when we were there, looking at the furniture there is still $1000 floating somewhere that we’re not sure where it has went to we called Acima to get the loan canceled because we do not have the couch, and ******** is refusing to cancel with us even though we don’t have the product, he did not have a return policy posted or tell us anything about a return policy. This man has lied to us from the very beginning up until the time that we called and talk to him. We have the times and text from when we talk to ******** Hyman. We told him we would get a lawyer, if needed to to get this settled. And he did nothing but lie to us on the phone when we were talking to him. We would like to be contacted in regards to this issue if someone could call ************. We just don’t want anybody else to go through this. Again, I never received anything from Asima in regards to the lease or anything that was done on the computer. I had to physically call a Sema, and find out all this information from them.