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Business Profile

Key Duplication

Ozzy's Key Shop LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Key Duplication.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If you ever go to Cooks Flea market to get a key made DO NOT GO HERE. They charged us 200 for a key we paid!! No problem, like we did once before for another car. The key fob was faulty!! The key came out bc it wouldn't lock in place. We called, spoke the owner and he told us to come there. His son called as he wasn't there and he told him we had to pay an extra 80 for a mistake they made!? Be for real. Then his son calls security because my bf cursed, like grow up! Talking about he's cursing. Then security gets in my bf face which made me go very upset Threatening to call *******************.. all while speaking in Spanish...guess what, I understand and speak Spanish.. they were talking bad about us, and I never reacted to,until he got in my bf face, seriously they're wrong, I don't recommend anyone do business with these people they don't respect anyone, and have low IQ. The son is the problem talking about we make a hundred of these a day, so what mistakes happend and we just want the key fixed!! We didn't even ask for our money back, we asked for it to be fixed!!

    Customer Answer

    Date: 07/25/2024

    I have not heard from the business in response to my complaint.

Ozzy's Key Shop LLC is NOT a BBB Accredited Business.

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