Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed a rebate form 5/25/24. Checking status online, claim was reviewed and approved by 9/23/24 stating the rebate card should be received within ***** weeks. I have made several phone calls which they state they escalated the claim and still no payment/card has been issued. Claim #s are UQWVNJZ2NR ($349) & USCNSVSMQ2 ($75). ******* ***** ************ The website keeps changing the Approved date, so I started taking pics (cant attatch).

  Business Response

  Date: 05/12/2025

  As far as the complaint from ******* *****, I am showing that both of these claims she referenced were paid on 3/14/25. It takes 7-10 business days for delivery of the rebate card as it is sent by ****.

   

  I have attached screenshots of both claims and their payment dates. What was the date of the original complaint? Now that these are paid, is this sufficient to close the case as resolved?

   

  Thank you for the opportunity to address these concerns.  

   

   

   

  Thank you,

  *******

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a washer and dryer from a local store. The owner signed us up for a $50.00 REBATE. Date was in May 2024. We didnt know that it was a virtual card. When we did not receive, i called ************. The number we received did not work when ordering online. So asked for a physical card. I have talked to three reps from that company so far. Gave the second one our mailing address. Then another person called wanting more info.and I said no. Wasnt sure if it was legit, since he had CALLED me. They told me by the second rep, that it would take 7-10 days to receive it. So that is why I wouldnt share my info with the third rep who called Monday, October 14. Its starting to feel like a full time job to get this rebate! Hope that you can help.

  Business Response

  Date: 10/21/2024

  Hello Mr. ***************** you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We have contacted our rebate provider to assist in getting you a physical card since you do not want to share your information with the card provider. Please allow 10 to 15 business days for this matter to be resolved and a card to be mailed. If you have any questions, please do not hastate to reach out to me directly. 

   

  ***** *****, Marketing Coordinator Merchandising
  Nationwide Marketing Group
  ************ / **************************************************
  **********************************************;
  
  

  Customer Answer

  Date: 10/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:06/29/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This regarding a rebate program through National Marketing Group. I purchased a dishwasher - model PDT755SYRFS - from **** and ****** on 2/19/24 with the understanding that if I filed a copy of the receipt, a specific code, and the model number of the unit via www.NationwideRebateCenter.com I would receive rebates for both the delivery charge $49.95 and the installation charge $199.95 - after approval by Nationwide Marketing Group. I filed the completed forms before the deadline but did not have the serial# until after delivery. Thus the approval of both rebates was put on hold until the serial# was obtained. After delivery on 4/8/24, I updated both rebate claims #UCZJSDSRH3 (delivery charge) and #URK6LC4YYF (installation charge) with the unit serial# *********. The website indicated that the claims were submitted for review. A couple of weeks later, I checked the status of the claims - still under review. Finally in mid-May when I checked the status, both had been approved and I read that the prepaid mastercards would be delivered in 2-3 weeks (physical card) or 3-5 days (virtual card). Frankly I don't remember which I selected, but I have seen neither - and I check my junk email box regularly. Nationwide's website is rather vague regarding information as to when the claim(s) are approved. It doesn't give you a date -only the time which happens to be the current time. So, you have no idea when to expect your rebates. That's shady. They should send you and email when your claim is approved.Basically, I want the promised and agreed to my rebates. Either from Nationwide Marketing Group or from ************* and let them argue with Nationwide.

  Customer Answer

  Date: 07/12/2024

  I have not heard from the business in response to my complaint. This complaint dealt with two rebates - ***** and ******. Within 2 days of filing the complaint, I received an email and a phone message from the third party virtual credit card company resending the link to register the smaller rebate.  I have not received anything regarding the larger rebate.  A week later, I did call a number on the back of the printed form, and that individual verified that the larger rebate was approved and indicated that the registration link would be resent.  It's been a few days and no email has been received.  So, as far as I'm concerned, this issue is not resolved.
  

  
  

  Business Response

  Date: 07/18/2024

  Hello ********************,
  

  I have had a chance to review your complaint, and Id like to apologize that you did not receive your rebates when they were emailed to you on 5/15/24. Nationwide pays a third-party rebate provider and they have advised us that your rebates are being sent to you from their card provider Black Hawk Network. Please be on the lookout for an email from ******************************** with the subject line of " Redeem and use your Nationwide Rebates Prepaid Card today!". This email contains a link to claim your reward and access your cards.
  
  To redeem your virtual code please access **********************************
  Enter the code
  Complete the registration process
  Agree to both the **Sign Disclosure and the Cardholder Agreement
  Click on Activate.
  The system will give you four different options
  - Add to Wallet
  - Add to Profile
  - Save the Image.
  - View Card Details
  
  If you have any concerns regarding their rebate cards, please reach out to the Card Provider directly at **************.
  Thank you,
  *********************
  Nationwide Marketing Group

  Customer Answer

  Date: 07/23/2024

   I am rejecting this response because:  I've waited a few days to see if what was stated in ****************** response would be true.  I still do not have my rebate and I can't imagine that e-mail is that slow.  I received today an e-mail from Nationwide ************* effectively telling me that my case is closed with them.  They consider it paid and are absolving themselves of any responsibility. I called their 3rd party issuer - verified my e-mail address twice - add still have not received the rebate (yes, I check my junk mail box).  Very poor execution.
  
  

• Initial Complaint

  Date:05/15/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother purchased a washer and dryer and we applied for a rebate of $150. This was December 2023. It has been nearly six months since the paperwork was submitted, and no rebate was received. Nationwide Marketing Group told me today via email that I had already received a virtual payment voucher, whatever that is, which had already been redeemed. We have received nothing, virtual or otherwise.

  Customer Answer

  Date: 05/17/2024

  my mother's name and address is:

  *******************************

  ****************************

  *************************
  

  Customer Answer

  Date: 05/28/2024

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 05/28/2024

  We have had a chance to review your complaint and would like to apologize that your mothers card was not working once you activated it. 
  

  Based on what youve shared with us, heres how we can resolve the problem.
  

  Unfortunately, we are not able to write checks for rebates, so we have contacted our rebate provider to have a new card mailed to your mother.
  

  Please allow ****************************************** the mail. The card comes in a unmarked white envelope for security purposes. 
  
  

  Customer Answer

  Date: 05/29/2024

   I am rejecting this response because:

  I don't know what type of card they plan to send. My 92 year old mother was told she would receive a refund of money. There are very few options for a woman her age to use a "virtual reward", which I think is how the card was described previously. I need more information about what she will receive and how she will redeem it for the cash she was expecting when she made the purchase.
  
  
  

  Business Response

  Date: 05/29/2024

  Hello Ms. *****,

  This will be a psychical credit card. The card comes activated and can be used where Debit Mastercard is accepted.

  Customer Answer

  Date: 06/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  Customer Answer

  Date: 06/13/2024

   I am rejecting this response because:  

  My mother was promised by Nationwide Marketing Group a Master Card debit card that would be mailed to her address. Instead we received a virtual Master card to be redeemed by purchasing items online. My mother is 92 years old, she does not have a computer and does not shop online. Nationwide Marketing Group failed live up to the terms they themselves offered in this settlement. I want a check mailed to my mother in the amount of $150 immediately. No more virtual c*** that is worthless to her. And I will not settle for anything less. This is a sham if I ever saw one.

  
  

  Desired Resolution / Outcome

  Desired Resolution:	Other (requires explanation) select
  Desired Outcome:	Dispute not settled as agreed by the business in question

  
  
  
  

  Business Response

  Date: 06/26/2024

  Hello *******,

   

  Unfortunately, the rebate provider is going to have to reopen the program to reprocess a claim for a physical card.  Here is our response to the customers daughter. She was asked to activate the current payment and said that she is not willing to this action so it will now take 3 to 4 weeks for a new claim to be processed.

   

  Dear **************,

  We have been informed by our rebate provider, 360Insights, that in order to swiftly receive a physical card for your mother, the virtual card needs to be activated. Both Nationwide and 360Insights have reached out to you, and you mentioned that you are not willing to take this action. As a result, 360Insights is making an exception to reopen the program. Once the program is reopened, they can cancel the existing claim/card and issue a new claim with a physical card. Please note that this process will take 3-4 weeks to complete. We will keep you updated as soon as we have confirmation that the new physical card has been processed and mailed.

  Best regards, 

  *********************

  Customer Answer

  Date: 06/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:03/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Electrolux dishwasher through a local vendor that had a rebate available for the installation costs ($229.99). They provided a rebate form to process a rebate through Nationwide Marketing Group (Nationwide *************** The form allowed an option to submit the claim online for faster processing so I did that in early November 2023, and then added the serial number for the dishwasher to the claim submission a few days later once they brought the unit and installed it. The claim form noted a 6-8 week processing time. It has now been about 18 weeks and I have followed up multiple times and keep being told the claim is in final review and they are waiting for authorization to release the funds. They said they are actively working on it yet give the same reason (waiting for authorization), over and over again. The claim update page from their website notes it is in final review stage, and has been in that stage for months now. I have spent hours on this issue (following up, checking the status submitting complaints, etc.) and decided to submit another complaint here. The ** ********** of ******** noted I should contact the State ************************ when I submitted a complaint to them. That is my next step unless they can resolve this in the next week or so. I feel like they should provide additional compensation for this delay and all the time I have spent just trying to get them to issue the rebate. I would never have bought this dishwasher without the rebate offer and feel like it was false advertising to provide a processing time frame that clearly was never going to happen.Thank you for any assistance you can provide.

  Customer Answer

  Date: 03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.  

  Hello,

   

  Just following up that they did issue this rebate today, so I think the complaint can be closed.

   

  Thank you for your help, I think submitting this complaint through BBB prompted them to act.

   

  ***********************

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a new dishwasher from **** and scarf. They said I would get a rebate for delivery ********* . I never received it and every time I called I was told it was sent to me. Then they told me to call some Citibank and they had no idea. Please get me the rebate for claim *******.

  Customer Answer

  Date: 02/27/2024

  Yes I filed the form but I do not have a copy of it.

  Business Response

  Date: 03/05/2024

  Hello Ms. ******, 

  Ive had a chance to review your complaint, and Id like to apologize that you have not received your rebate in the time stated on our rebate form. We pay a third party rebate provider and they have advised that your claim was paid on Dec 11, 2023 and a virtual rebate card was emailed to you. It looks like you were excepting a physical card so our rebate provider has reached out to their card provider Black Hawk Network to have the virtual card changed to a physical card. Please allow up to ************************************* the mail. Let me know if you have any questions or need anything else. 

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer and dryer from ****** ******** in Minnesota on 6/29/23 (copy attached). The purchases qualified for a rebate of 5% that was offered. I completed the form (copy attached). All the paperwork was mailed on 8/1/23.
  
  Late September the UNCLAIMED envelope was returned to me (copy attached). I contacted them and was told they no longer used that address and the post office should have forwarded it. They said to resubmit it to a different address.....PO Box 787, Portsmouth, NH 03801. I repackaged it and included the returned envelope. I mailed it in early October.
  
  It is now early December and I haven't heard anything. I called the Rebate Center and spoke to Ganzhi (sp?). He said the application had been approved for $118.00 on November 1. The claim number is **********. I said that was 5 weeks ago. He said he didn't deal with that aspect and gave me a phone number. It was to Cardholder Services at 877-610-1075. Spoke to Kim. She checked and said they had no information on this. Not me or my claim number. She suggested going back to the Rebate Center.
  
  Since the man at the Rebate Center was very open and helpful, I don't feel that contacting them again will yield anything additional.
  
  I think this action was very simple and straight forward. I complied with everything that was asked. There was more activity than I've listed...don't need overkill. I feel like I'm being given the run-around. It's been almost 6 months.
  
  If you try contacting me by phone, you will get my son, ****** *******. He knows the entire story on this and I am authorizing you to deal with him for me. I'm almost deaf and can't hear on phones.

  Business Response

  Date: 12/08/2023

  Hello Ms. *******,

  Nationwide Marketing Group has had a chance to review your complaint. Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. After reviewing your claim, we are happy to confirm that your rebate moved to paid status on 11/1/23, ten business days after we received your claim information in the mail. We apologize that your claim was returned to you as there was a mix-up with USPS and claims were not being forwarded to the new mail center. As stated on the rebate form, it can take 8 to 10 weeks to process a rebate when mailed in normal circumstances. 
  
  As for the card provider not locating your claim, unfortunately, the rebate center representative gave you the wrong #. He gave you the # for Visa and should have given you the # for Mastercard. We are addressing this issue to ensure that customers are receiving the correct phone number.
  
  Your virtual reward card was sent to you via email.  If you are unable to locate the email, please let us know and we will have a new card sent to you.    

  Customer Answer

  Date: 12/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

   

  This afternoon my son got a call from Nationwide.  (I can’t hear so calls go to my son.) 

   

  They said they were sending a virtual rewards card.  My son said to send it to his email address and he would forward it to me.

   

  THEY DID.  AND HE DID!  And now I have a virtual rewards card in my inbox!!!!!!!!

   

  YAY!!!!!!

   

  I’m not good with computers so I’m going to wait and see if a hard copy card comes.  If not, I’ll ask my son to help me use it online.

   

  It looks like my problem is resolved.  Thank you Nationwide!!!!  Thank you Better Business Bureau!!!!

   

  Fran Bornman

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a washer and dryer from B*** *** ****** on 5/31/2023 and filed the proper forms for a $75 rebate with Nationwide Marketing Group Rebate Support Team. I received an email from this Group on 6/13/2023 saying my paperwork was complete and giving me a link on how I could track my rebate. I have been using this link for several weeks. When I log onto the link, the date of the approval of the rebate changes to the date I logged on as if it has just recently been approved. I've tried calling the Group but get no answer. I contacted B*** *** ******. The customer service representative said they could not help me.

  Customer Answer

  Date: 10/02/2023

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 10/02/2023

  Hello Ms. ******,
  
  Nationwide Marketing
  Group would like to apologize for any inconvenience that was caused during your
  claim process. After review of your claim it was paid on 7/3/23 and a payment email from **************************************** was sent to your AOL email. Unfortunately, AOL sometimes sends this email to the
  customer’s spam folder where it is missed. We have asked our Rebate Provider to bypass the payment
  email process. You will receive your Nationwide Mastercard in the mail within
  5 to 10 business days. 

  Customer Answer

  Date: 10/17/2023

   I am rejecting this response because:  

  *******,

  I have not received the card as of today, October 17. I sent an email to Nationwide but have not gotten a reply.

   

  ******** ****** 

  Sent from my iPhone

  
  
  
  
  
  
  

  Customer Answer

  Date: 10/31/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

   

  I received the $75 card today. You can close my case. Thank you for your help. ******** ******

   

   

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased new appliances from ******** ******** between March 3rd-March 7, 2022 that was during the offer period of the Stacked Savings Rebate by Nationwide Marketing Group. I submitted the 3 appliances that was outlined in the paperwork, refrigerator, range and hood. The rebate was submitted to Nationwide by the deadline outlined of April 7, 2022. I received an email from them on April 8, 2022 stating my claim was on hold since I did not have my appliances. I receive an email from Nationwide on July 8, 2022 stating my claim was on hold again since I did not have my appliances. I received my appliances Oct 2022 and submitted the information Nationwide requested. I received an email on Oct 10, 2022 stating my claim has been processed and approved for $650. I received $600. I have called and emailed numerous times and they will not pay the $50 owed to me. They state it is denied because it was submitted after July 7, 2022 however they had provided me with an extension, and all the appliances were submitted on the same date and 2 out of the 3 were approved. I was approved for the fridge and range but not the hood.

  Customer Answer

  Date: 09/30/2023

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 10/02/2023

  ***** 

  
  Nationwide Marketing Group would like to
  apologize for any inconvenience that was caused during your claim process. After reviewing your claim it was paid on 7/3/23. A payment email from [email protected] was sent to your AOL email. Unfortunately, AOL often sends this email to the
  customer’s spam folder where it is often missed. We have asked our Rebate Provider to bypass the payment
  email process. You will receive your Nationwide Mastercard in the mail within
  5 to 10 business days.

  Business Response

  Date: 10/02/2023

  Hello Mrs. ******,

   

  We received the letter from the BBB.  We apologize for any inconvenience or confusion that may have caused during your claim process. Nationwide Marketing Group pays a third party rebate provider to process claims for Nationwide and ******** ********. When you entered your claim all models where excepted and approved by our rebate provider since they only have the information from your invoice. However, after ******** ******** reviewed your claim it was noted that your vent hood was added to your invoice outside of the rebate window of 3/3/22 – 3/7/22 and they declined the hood for this reason. Nationwide Marketing will have the additional $50 processed.

   

  
  
  ----
  ***** S****, Marketing Coordinator Merchandising
  Nationwide Marketing Group

  Customer Answer

  Date: 10/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it provided they follow through and process the $50.