Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received medical services on 03/15/2024. I received a bill from an outside entity rather than from atrium/wake forest. The bill came from mydocbill.com. I am worried that the bill is not legitimate and is a scam trying to get my credit card information. I have called numerous numbers at wake forest Baptist imaging trying to get them to confirm that the bill is legitimate and they refuse to tell me if the bill is valid and refuse to tell me who my bill should be coming from. I am scared to pay the bill without some sort of confirmation. I have the money to pay the bill but it seems unacceptable that no one within the company that provided the service can talk to me about it.

  Business Response

  Date: 08/05/2024

   

  Thank you for your inquiry regarding ******************** account. Atrium Health Wake Forest Baptist is committed in providing quality patient care in a caring and compassionate manner and value our commitment to quality customer service. This patient's inquiry has been forwarded to the Wake Forest Baptist Imaging, which needs to address this patient's concern as is a different business than Atrium Health Wake Forest Baptist.
  Again, we appreciate you taking the time to share with us your concerns and allowing us the opportunity to review your request.

  Regards,

  Customer Service

  Business Response

  Date: 08/05/2024

  Our ******** Office Supervisor spoke with the patient. Below is her summary

   

  I spoke with ***********************, he stated that he went to the Atrium website and called all the phone numbers for imagining. Based on this information he was calling to main campus and getting nowhere. Ultimately, the patient came to the outpatient facility to confirm that mydocbill was not a scam and paid the bill.

   

  Thank You

  ***********************

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business cancelled my appointment for a medically necessary MRI because I didn't respond to their request for an appointment confirmation within two days. They called at odd times, around eight PM and in the middle of the day during working hours. When I called them back the next day, they informed me they had cancelled my appointment and didn't know when they could make another one. They cancelled my appointment because I didn't confirm it quickly, which is absurd, because I wouldn't have made the appointment if I didn't want it in the first place. They also lied to me and said they had texted me asking for confirmation, which is totally untrue because I never received any such text message. They have cancelled my medical appointment because I didn't confirm the appointment that I myself set!

  Business Response

  Date: 05/08/2023

  We received a call from the consumer regarding the canceled service. During the call, the process was explained to the consumer and the importance of completing safety screenings before testing. We have spoken with the consumer and rescheduled the services with a completed safety screening.

  Customer Answer

  Date: 05/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  I also sent an email before this message was received stating that I wished to close my complaint as I had already spoken to the business and was satisfied with their response.