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Business Profile

Moving Companies

State of the Art Moving & Delivery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/8/22, State of the Art Moving & Delivery completed debris removal request. Josh, the owner shared they offer electrical and sheetrock installation thru a subcontractor, named Cesar. Josh & Cesar presented themselves well & decided to move forward. This complaint is not directed at Cesar in any way. This is solely directed at Josh & his unethical business practices. The attached 4 receipts show payment made directly to Cesar except for one receipt dated 12/23/23 for $1300. 12/23/23, Josh came onsite to pick up $1300 cash so that he could arrange trailer rental for trash pickup within 3 days since Cesar was near completion. We “trusted” Josh would be ethical with the funds & follow thru with trash pickup. We were never clear on what the remaining $1000 would be allocated to since $300 was apparently the trash pickup fee. Cesar and I tried many times to connect with Josh to follow up on the trash removal & clarification of the $1000 & received no response. The $1000 should have gone to Cesar since he was shorted on the original quoted amount, he would receive. We learned that Josh became ill, but his business was still operational & accepting new jobs which can be verified via his Facebook. Between January 2023 and March 22, 2023, Josh’s business phone was being managed by his mom, Randy & Antonio and despite texting and requesting a follow up a response was never given. On March 24th, Josh responded to an email that I sent and still did not provide clarification. Essentially, Josh has not completed the job by (1) completing trash removal, (2) providing a clarification to me for the $1000 as well as (3) unethically stealing funds from his subcontractor without his awareness. We have since paid a contractor to remove the trash since it has been several months of dealing with unethical business practices on behalf of Josh and his company. I am requesting a refund of $400 that we paid another contractor to complete Josh’s job as well as clarification of the $1000.

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