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Business Profile

Oil Changes

Take 5 Oil Change #1036

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/30/24 I went to get an oil change at Take 5 the employee said my vehicle required synthetic oil costing almost $100 which I nevered paid at other locations but since then my engine light came on and recently the oil pressure light I drive a 2018 Dodge Journey. On 12/1/24 I returned to make them look at my vehicle again and have learned that these type of oil change businesses recycle oil because oil isnt supposed to be the color of chicken grease. I spoken to Diddie the female manager on duty both times but I honestly feel they werent knowledgeable and need further training to correctly change oil on vehicles.I will never do business again and people shouldnt either especially using recycled oil in vehicles.

    Customer Answer

    Date: 12/12/2024

    I have not heard from the business in response to my complaint. Diddy the manager on duty told me that ******* would reach back out the following day but never heard back at all !

    Business Response

    Date: 12/13/2024

    Hi, Ms. ***** I wanted to reach out to you on this matter and let you know that i have spoken with the customer and looked over her vehicle and we have come to the agreement that the job performed on her vehicle did not cause any issues she is having. after looking over the vehicle we found she had a valve cover leak and a faulty sensor for oil pressure. we have since agreed that this was not a Take 5 issue as it its basic wear and tear on a vehicle with over 190k miles.

    Customer Answer

    Date: 12/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my car to take five oil on ****************** and ************* on July 7th 2024 at 10:25 a.m. I got my oil changed and left and by the 16th my car was knocking so hard that I had to take it to a mechanic and the mechanic found my oil plug in my motor. I have since been told that I need a whole new motor in order for my car to function I have since spent two paychecks to get another car on the road so that I don't have to walk to work I have spoken with take five oil and they feel they are not liable I have witness that say my car was running fine before the mechanic that worked on it and found the bolt knows me and has seen me every day at my job and here's my car right down the road all the time and now my car is no longer functioning I can't afford a motor my car is a 93 ***** Civic del Sol I have a performance motor and I'm just trying to figure out the next steps to making them pay for the damage they caused to my car

Take 5 Oil Change #1036 is NOT a BBB Accredited Business.

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