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Business Profile

Optometrist

Eye Care Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Eye Care Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Eye Care Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not heard from the business in response to my complaint.

      non-payment. There was no way for me to pay it with them. I went back to click on the link in the last email for the first time (I was afraid to click it before, thinking it was a scam) at which point the website said I have no balance. I would like to pay anything I owe to this company, if I do owe something. And I want to pay it directly to them, not to a collection agency. I would like the collection to be canceled because it will hurt my credit. And I would like to receive a paper bill, not a text or an email.

    • Initial Complaint

      Date:10/03/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       I am rejecting this response because:
      We paid the full amount they charged us in advance of receiving the glasses. when we received the glasses at a later date we asked them to file our insurance so the insurance would pay US the amount they owed on the glasses. It was not intended for eye care center to get the payment since WE HAD ALREADY PAID EYE CARE CENTER FOR THE GLASSES .EYE CARE IS GETTING TWO PAYMENTS FOR THE GLASSES.ARE THEY NOW SAYING THEY WILL CHARGE US MORE BECAUSE WE WANTED IT FILED ON OUR INSURANCE?

      erest on it. This was THEIR s**** up and they are dragging it out. We want OUR money that they are holding.

      Business Response

      Date: 10/04/2024

      I spoke with the patient previously and informed them that we gave them our 50% off promotional discount instead of filing to insurance because that saved them more than their insurance would have. The patient understood. It appears they have spoken with someone at our corporate office in billing to have it refiled to insurance (which will most likely incur a bill after filing the claim). Filing the claim can take at minimum 45 days, sometimes longer. 

      Business Response

      Date: 10/07/2024

      Our billing department is in the process of refiling this claim. It can take up to 2 months for a claim to be filed. We are unable to refund any money until the claim is processed. You also have the option of filing a claim with your insurance for reimbursement and then your insurance will pay you back directly the difference they would have paid. Claims filed by us and/or yourself will still take up to 2 months to process.

      Customer Answer

      Date: 10/08/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    • Initial Complaint

      Date:08/26/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

      Business Response

      Date: 08/26/2024

      Spoke to patient and upon review it was realized that we gave her the 50% promotional discount, which is only valid for frame/lens combination, not valid on lenses only. The patient was informed during our call that we can return the frame if she would like, but then she would have to pay full retail for the lenses only, which is over $200 more. The patient decided to keep the frame and a resolution was met.

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