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Business Profile

Pest Control Services

Brown Pest Control
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Brown Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brown Pest Control has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/11/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a quarterly pest control plus a 2 spray mosquito pest control service over the summer. I was told I would get 2 sprays for the quarterly pest control by the office manager and by one of the techs. I made sure to ado multiple times if I was paid up for the second pest control spray and they both said yes. Everything was fine until the second spray was done and I was sent a bill for the second spray.

      Business Response

      Date: 09/22/2023

      I spoke with Mrs. ********* and went over the terms of the quarterly service program. We realized there was a misunderstanding on the "call back service" benefit and that's were this matter began. We seemed to have resolved the misunderstanding over the phone. 

      Customer Answer

      Date: 09/22/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

    Brown Pest Control is BBB Accredited.

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