Complaints

This profile includes complaints for Paul Davis Restoration of Triad-West, Piedmont & Mountain Region, NC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Paul Davis Restoration of Triad-West, Piedmont & Mountain Region, NC has 2 locations, listed below.

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  Paul Davis Restoration of Triad-West, Piedmont & Mountain Region, NC

  130 Back Forty Dr Winston Salem, NC 27127-7404

  
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  Paul Davis Restoration of Triad-West, Piedmont & Mountain Region, NC

  2500 Baker Cir Granite Falls, NC 28630-9480

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  O8/21/.24 filed water damage claim with Homesite Ins after discovering a toilet leak had occurred while I was out of town. The damage was far more extensive than initially assessed. **** Davis inspected and estimated repairs at approximately $60,000. An asbestos test revealed contamination. ******** refused to move forward, and the ceiling breach was left open for over 5 mo, exposing my 81yo mom w/ dementia and me to harmful conditions.During that time, I made it explicitly clear - to everyone involved with **** Davis that I could not and would not authorize any work unless it was fully approved by the insurance company. I am a totally and permanently disabled veteran, living on ***. I cannot afford unexpected repairs. I said this repeatedly, in person, by phone, by email, by voicemail, and by text. ****, of **** Davis, texted the work had been approved by the insurance. I asked for clarity , "Can thy still say no?" he respond that they could not. Based on his written confirmation, I gave consent to begin. Later, I discovered that no such approval had been ************, **** Davis Restoration is attempting to sue me for $15,000 for work that I only permitted because of their employee's misrepresentation. I warned that this could backfire if written approval wasn't obtained. This was acknbowledged, but unheeded. Work was done anyway, and now I am the one paying for ****** failure to follow proper procedure.I signed authorization paperwork based on the understanding that the insurance company had given written approval. Had I known otherwise, I never would have allowed a single piece of drywall to be removed. I would have waited, continued fighting with the insurance company, and kept my home intact. I had already lived for 5 months under asbestos exposure and was willing to wait as long as it took to get proper approval - because I had no choice.**** Davis is withholding my belongings in storage and refusing to return them unless I pay the disputed $15,000.

  

  Business Response

  Date: 07/08/2025

  While I understand Mr. ********* frustration, his anger is misplaced. His carrier approved the work that was completed then backed out after work was done and several attempts on our end to get Mr. ******* compensated. We then escalated within the carrier per our process and advised the customer of every step we took to try and get this rectified. Mr. ******* then employed a public adjuster which cut off all our lines of communication with the carrier. That public adjuster has been unresponsive to our attempts to get updates and to get Mr. ********* claim reconciled. The customer received funds for his loss several months ago which he could have used to pay his balance with us. Understanding the circumstances we did not escalate with Mr. ******* but chose to be patient for his and his mother's sake. We did not let his severely past due balance accrue interest; we did not lien his property all of which is protocol for us. When we did let him know that this had gone on for too long without any window of finalization, we expressed that we needed to close our file for the work we completed. We are still actively storing his items without payment; any other storage facility would have locked him out and sold his belongings. Because of Mr. ********* hostile and belligerent aggression toward our staff on numerous occasions we refused to continue servicing him further. He is responsible, per our signed contract, to pay for services rendered. It is the obligation of his adjuster representative to get him compensated for the work completed and the work still needed at his property. We have gone above and beyond for Mr. ******* which was notated in his original reviews of our staff and services prior to us seeking compensation. His items are available for pick up at our ************* location, Mr. ******* will need to pay his balance and hire an outside party to have his items moved from our location to a location of his choosing as we will not facilitate these services. Due to his most recent displays with our staff, he is no longer able to communicate with our team, because of the way in which he speaks to our team, bullying, foul language and insults will no longer be met with compassion from **** Davis but accountability. 

   

   

   

  Thanks again for your help with posting this response. 

   

  **** *******

   

  General Manager | **** Davis Restoration
  of Triad West, Piedmont & Mountain Regions, NC