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Business Profile

Spa

EWC Winston, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

This profile includes complaints for EWC Winston, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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EWC Winston, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been going to *** for almost four years now in **********, SC & recently moved to the Winston area. I wanted to know who the most experienced waxer was to book my appointment with since I am now 6 months pregnant & they would not tell me nor book me with that person. I spend more than $1,000 for these services each year and think I should be able to book with the most experienced if I want to as I am a client & have been for years.

      Customer Answer

      Date: 06/09/2025

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:08/11/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct 11, 2022 I was told by European Wax Center I would be getting a refund of $760. I never received this refund. Two days ago I went into EWC to purchase some items and to check on my refund. I was told I would be contacted by management for an answer. I was notified that I would not be getting a refund, but instead I could have a store credit. This is not what I was told on October 11, and today they called me back to tell me that the old manager was no longer there, therefore the refund was no longer valid.

      I do not agree with this. I never signed any paperwork about a refund policy and every step I’ve taken they want to act like I am not entitled to what I was told I was getting. The mistake was made by the company and I am having to pay for it. $760 is a lot of money and I would like my refund that I am entitled to and was told I was getting.

      Customer Answer

      Date: 08/22/2023

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve reached out about them charging my debit card $141 on Sept 30th. I canceled my membership around august 30th after my credit card (the one I consented to put on file) was charged and was declined so I called to cancel. They never reached back out and this month my Debit card was charged which I never gave to put on file. I also never consented to be charged monthly nor was I updated about being charged. I’ve reached out multiple times to which I have gotten not a single call or email back about. I would like my debit card refunded since that was never to be put on file to start with and I would like written authorization that I won’t be charged anything again.

      Business Response

      Date: 11/09/2022

      Ms N***,

       

      I am writing to let you know that we have resolved the dispute, ID ********.  The manager of our Winston location was on vacation when she contacted us, therefore the response time was longer than it should have been. 

       

      We contacted ******** **** to apologize for the inconvenience. The package has been cancelled and a refund of $141.75 has been submitted. 

       

      I emailed ******* a copy of the receipt as well as sent a follow up email confirming that she would receive no additional charges. 

       

      Please let me know if there is anything else we need to do to resolve this matter. 

       

       

      Stay Confident,

       

      CHRISTIE M*****

      FRANCHISEE
      919 816 7474 mobile

       

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    EWC Winston, LLC is NOT a BBB Accredited Business.

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