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Business Profile

Spa

Vio Med Spa Winston Salem

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When called Vio Med Spa to make the appointment, I told them that I wanted to book an appointment for promotion price hydrafacial of $179, one appointment for my mom and the other one for myself. My mom and I went to our appointments at *********** in Winston Salem on 6/7/25 my mom and I were checked in by the manager name *******. When checking out, ******* the manager told us that only one could get the special pricing and I told her that I was not told that. She replied that because only one person called to make an appointment, only one could get the special pricing and not both. I stated to ******* that no one expressed that to us prior to making an appointment and their recording even said that they are running a special for hydrafacials at $179. My mom received the promo price but I paid the full price. ******* was rude and unwilling to honor any pricing that was stated on their recording and social media. When I called back to asked more questions about and discussed concerns, she hung up on me twice and when I asked for her superiors name, she stated that she was not going to give me that information. ******* the manager her behavior was very dismissive, without empathy, or unwillingness to make things right and not respect to the client( me) at all. Very poor quality of customer service. ******* also charged to my account an additional $159 when cancelling my membership and without my authorization. I am only disputing $159 that was charged to my account and without authorization.

Vio Med Spa Winston Salem is NOT a BBB Accredited Business.

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