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Business Profile

Storage Units

Go Store It Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got 2 units with them back in July 2023 with *****. He told me they don't go up much on the units when they do. He said to contact him when they do and he would see what he could do. The first time I sent him an email about the increase and he changed it. He was able to keep it from going up. I get an email in Feb saying they are going up again. That is 2 times and it has not even been a year. I sent ***** another email. I find out he is no longer with the company. I speak to a new lady at the Winston ********* She said she would reach out to her manager. Her manager finally calls me like a week later. I explain all this to her. She tells me she has reached out to her manager to see what they can do. I have waiting 2 weeks with no response from anyone. I mail my payment in for March not including the increase since she said she was going to see what they could do. I get my payment receipt and it still shows I owe $44 dollars for both units. I called the ************** and left a message about this. These places don't need to go up on current tenants they have. I had also given them a referral. Which are my parents and they went up on there unit as well. The way the Economy is right now they don't need to be going up on people's units. Most people are just getting by. My parents are on a fixed income. I just lost my job in November and I'm looking for work.

    Customer Answer

    Date: 03/12/2024

    I have not heard from the business in response to my complaint.  I've called and left a message with no call back from them.

  • Initial Complaint

    Date:09/06/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was renting storage Unit *** from *** ******* *** for $252.00 monthly fee. *** ******* *** sold the company to Go Store It and they increased fees to an additional $25.00 which cost me $277.00 a month. I was told that anytime I wanted to cancel my storage that I would be given a refund at a pro-rate. So, July 7, 2022, I paid for the month and shared with the Customer Representative that I would probably be moving out by the end of the month. He said; "That's fine. We will refund you at a pro-rate." On July 9, 2022 I was fortunate to get some friends to move my stuff that morning. There was nobody in the Office from 8:30am til 2:00pm. That's how long it took us to pack and move. I called the office later that day 4:00 and did not get anyone. There was no Voicemail set up so I could not leave message. I revisited the sight Monday, July 11, still no one was in the office. July 18th, Office Visit made again, no one present. I live in Charlotte, NC so making trips to Winston is not like driving across town. I finally got a working number and have purposely called every Mon, Wed weekly. I am constantly told that my Case will be escalated to Manager and someone will return the call. I am still waiting. No one has refunded my money and No one has bothered to return my calls. I have called every week in August, and my last call was made August 30, 2022 and still no one has responded to my request for my refund nor a return call. At this point, I would like for Go Store It to simply refund my money in full. I would appreciate your help in this matter. Thank You, **** ********

Go Store It Self Storage is NOT a BBB Accredited Business.

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