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Business Profile

TV Parts

Anderic
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a remote control for a fan. They sent the wrong one. When I asked them about it, they confirmed they sent the wrong one and would send me a return label. They said after they get the remote back they would credit my amex. This was over a month ago. I have reached out to them multiple times for the return label to no avail.

    Business Response

    Date: 09/30/2024

    Greetings, and thank you for reaching out to us. I am happy to assist. The reason for the delay, is that we never recorded the item back. However, I went ahead and processed a full refund for you. Again, I apologize for the inconvenience and the sub-par communication. Thank you for reaching out. Please don't hesitate to reply if you need any further assistance. Have a great day!

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/17/23 - Bought a new ******* *** ******* box, paid 273.25.
    7/19/23 - Received damaged box.
    7/19 or 20 - Contacted seller through their website telling them box arrived used and damaged with a bent coaxial port.
    7/20/23 - Contacted seller through Amazon Pay requesting refund for damaged item.
    7/26/23 - I received an email telling me that I did not package the item the same way I received it (not true, I used the exact same packaging) and the coaxial cable punctured through the box and got damaged. So they would not be refunding my money.
    7/27/23 - 6: 36 a.m. I emailed back sending pictures of the damaged unit I received including the bent coaxial cable port, and also all the scratches on the unit showing it was not new.
    7/27/23 - 6:08 p.m. I emailed again asking if they were going to respond to me.
    They refused to answer me and I have not gotten my refund. I paid for a new unit, but I received a used and damaged unit. They are trying to turn things around and blame me for the damaged unit. Fortunately I took several pictures of the unit as I received it and am including those pictures. I am also including copies of the emails. They are trying to steal my money. I want my full refund of 273.25.

    Customer Answer

    Date: 08/14/2023

    I have not heard from the business in response to my complaint.  On 8/14/23 I received an email telling me they were going to open a case and that I would "probably" get a refund.  On 8/11/23 I send another email telling them that I want my full refund now.  They did not respond.  I am angry and hope my complaint gets posted because others need to know about this company.

    Business Response

    Date: 09/11/2023

    Hi, we apologize for the inconvenience this has caused you. We have already issued a full refund. Originally, when we recorded it, our system did not save the notes from when you authorized the return with our staff, which caused all of the confusion. Again, we apologize for this. Thanks for contacting us. If there is anything else I can help you with, feel free to email me directly at ***************************. Thanks, Andy.

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a remote and it doesn’t work. The website says you can contact them and that if it doesn’t work a refund is guarantee. My remote doesn’t work. I have left several messages, emails, texts, and tried using their chat on the website. I have never received assistance or communication in regard to the remote not working or the request for a return/refund. The only communication I received was verifying I got the correct remote for the tv. I told them it didn’t work and I wanted a refund. I have not had any phone calls/messages, texts, or emails returned. I would like the refund which is guaranteed by the company even though they’re not responding. After I told them I that was contacting the bbb they decided to finally respond but aren’t understanding I don’t have an order number and aren’t providing me with it.

    Business Response

    Date: 03/09/2023

    Hi, we apologize about the miscommunication. I have found your order and have issued a refund. Again, we apologize for the inconvenience. Thank you.

    Customer Answer

    Date: 03/09/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it. Even though the business has finally issued a refund, it should NOT take me filing a complaint with the bbb to get a response. Over the course of a month I reached out over 10 times using various methods and they never made it a priority to respond or acknowledge the countless messages. Yet, when I told them I filed a bbb claim they reached out numerous times that day. Definitely not a way to do business and will not be recommending them to anyone for any reason. Instead, I’d recommend they stay away. 

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