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Business Profile

Water Damage Restoration

Camel City Restoration, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Camel City is requiring me to pay for their estimate before I get to see the cost and scope of work. I'm not familiar with this requirement and find it to be unique and a shake down by Camel City. They neither told me verbally or in writing they would hold their estimate ****** until I paid. I requested that Camel City relent and show this account cleared but they refused.

    Business Response

    Date: 04/16/2025

    Mr ***** is correct.  Our initial site inspection and expertise is free and when customers are not willing to sign a contract to move forward, we will often require a deposit as it takes time which is money to produce an estimate.  We do not charge a trip fee as many small businesses do just to come to the home.  If the customer does choose to move forward with our services, we credit or subtract the estimate fee from the invoicing upon completion.  ************** initial call, he stated that he had pipe break in the wall, he had not called a plumber, he shut the water off himself, and wanted us to come out to assess and give feedback to the extent of the damage.  We performed this service for free.  The technician did not explain to Mr. ***** that in order to provide a detailed estimate there is a minimal fee that can be credited against the work invoice and this situation has been used as a training opportunity with not only the technician, but with the entire staff.  However, we were able work with Mr. ***** and his insurance company and performed the services required to mitigate his water damage.

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