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Business Profile

Security Equipment

StreetWise Security Products
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Police Force Tactical PFMTF50 flashlight from a local show at Veteran's hall in Santa ***** last Sunday. When I got home to test it, it didn't work due to the charger or rechargeable battery was defective. I tried calling the event coordinator and they said the vendor that sold the item had already left the show. So emailed to manufacturer on warrant sheet - Streetwise Security that the item was not working. Here is their initial reply:Proof of purchase is required for service. Refer to the ***************** section of your instructions for more information. Please reply to this email with a copy of your receipt and we can assist you. Make sure the receipt has the item number and name of the item printed on it. If your shipping address is not on the receipt, please include it in the email. If you do not have a receipt, please contact the retailer you purchased the PFMTF50 from.I replied and send a copy of my credit card transaction to them as my proof of purchase, but it was denied. In general, this company is not honoring my warranty request after two attempts via email and stated "LIFETIME" and the issue of the defective item isn't valid toward being non warranty as stated on the included warranty documentation. Their claim proof of purchase / lifetime warranty is invalid and not compliant based on my findings.

    Business Response

    Date: 06/28/2023

    Good afternoon.  

    We did receive this.  We are reaching out to the customer in an effort to resolve this.  I will keep you posted.  

    Thank you, and best regards, 

    *******************,
    Sales manager

    *********************** 

    *******************************************************

    Customer Answer

    Date: 08/01/2023

    They have sent me an upgraded version of the flashlight that was not working.  Thanks everyone including Street Wise Security and BBB in getting my issue resolved. 

    Customer Answer

    Date: 08/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They have sent me an upgraded version of the flashlight that was not working.  Thanks everyone including Street Wise Security and BBB in getting my issue resolved.


    Sincerely,

    *******************

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