Complaints

This profile includes complaints for Hardison Building Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hardison Building Company, Inc.

  PO Box 809 Wrightsville Beach, NC 28480-0809

  
• 

  Hardison Building Company, Inc.

  107 Stokley Dr Wilmington, NC 28403-3771

  
• 

  Hardison Building Company, Inc.

  115 Hinton Ave Ste 3 Wilmington, NC 28403-4771

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were told by their agent the home would have punch list completed while we closed in Raleigh. When we got to the house, no one had done anything. The builder did not complete anything, We did not have gutters, showed builder severe flooding on lawn and in beds, killing the plantings, and they refused to add gutters. We added them but still floods, the grading is poor and not proper. We asked them to at least run the gutters to the road like they did every other house and they refuse! The agent told us a pool and tennis court being built, it was told to many buyers, false. She still is employed there even though many people have complained. She told us they would contact us for one year walk through, they did not. When I reached out to them, they said we missed the one year date and would not honor! I have respectfully tried to deal with them and all they do is pass the buck. Very disappointed paid full asking price as well and have gotten nothing since the day we closed!

  

  Business Response

  Date: 12/07/2022

  Business Response /* (1000, 5, 2022/09/20) */
  Thank you for the opportunity to reply to the concerns presented to the Better Business Bureau. We are committed to customer satisfaction and take pride in the details, quality, and structure of our homes. We have worked diligently to resolve the homeowners requests, effectively communicate the determinations, and provide warranty coverage clarity.
  
  Prior to closing, we met with the buyers on 11/9/2020 for their Homeowner Orientation (buyer walk-through). This walkthrough is performed for each home prior to closing with the buyers to create an Orientation Report (Punch List). The Orientation and the Orientation Report were completed and created prior to closing on 11/17/2020. The Assistant Project Manager completed nineteen Orientation Report items and met with the homeowners for their approval. All nineteen items were completed, approved, and signed off on December 3, 2020. Throughout their one-year builder warranty, three warranty requests were submitted.
  
  Warranty Service Request #1.
  6-28-21 & 7/30/21: Caveating Fan - Submitted by Keith. This request was/is a homeowner maintenance responsibility. Determination was explained to the Homeowner as a non-warranted request including next best steps to balance the fan.
  
  Warranty Service Request #2.
  7/30/21: Gutter water in flower beds and erosion - Submitted by Keith. Emailed Homeowner with confirmation that we would have to monitor before completing the determination. Keith replied to close the request. We emailed Keith to confirm that there were no issues present after the allotted time period for standing water determinations.
  
  Warranty Service Request #3.
  9/28/21: Request for additional gutters to be installed/drainage issues - Submitted by Justina. This request was/is a non-warranted request. Determination was explained to the Homeowner as a non-warranted request. We also shared the gutter installer's contact information in the event they moved forward to install/purchase additional gutters. We then monitored the drainage over an extended period of time due to drought (1/4 inch of rain during the first 30 days of monitoring). Then continued to monitor, no standing water was present after the allotted time period for determinations.
  
  Our standard gutter installation includes gutters over walkways only. The standard front and back gutters for this home were installed prior to closing day. Any additional gutters may be added after closing at the Homeowners expense. All erosion is the responsibility of the homeowner. This information was covered in the Orientation and shared with the determinations of their admitting gutter and drainage concerns.
  
  Post Warranty Request.
  8/22/22 : Email requesting drainage pipes to be installed due to pooling water/poor drainage - Submitted by Justina. We replied and agreed to monitor, to complete a determination. During the next rainfall, photos during were submitted by the homeowner. Photos were shared and reviewed by The Project Manager. After review, the determination was completed as a non-warranted request and a homeowner responsibility. The pooling of water was created due to the additional gutters installed by the homeowners to the existing gutters installed prior to closing. We shared the determination and the next best steps of contacting a local irrigation/landscaping company to install the drainage pipes.
  
  As stated in our Warranty Service Letter, it is the homeowners responsibility to contact us for all repairs prior to their Year End date. This disclosure was reviewed at the Homeowner Orientation. This disclosure was sent and signed by both homeowners via DocuSign on 11/10/2020.
  
  Homeowner, Justina, reached out to inquire about Year End repairs on 11/22/2021. The inquiry was received after their Year-End date of 11/17/2021. The inquiry was reviewed with the Project Manager, whom gave approval to accept and process the Year End repair requests outside of the policy deadline. Homeowner, Justina, was emailed our Year End warranty service request instructions on 11/23/2021. We have not received any requests or further communications in regard to this inquiry.
  
  (100% of all communications are documented via email, voicemail, and text messages and are available for further review.)
  
  We understand that the determinations of the their requests were not the outcomes that they were hoping for. We, Hardison Building Company, stand behind our product and are more than willing to complete any and all warrantable repairs. We hope they understand the process, the coverage, and attempts to help guide them in the right direction.
  
  
  Consumer Response /* (3000, 7, 2022/09/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  While it is certainly clear that the builder is talented with his writing, it does not change any of the facts. Reiterating them, we met and the trash in the counter left by the PM was theee when we entered the home after closing. They had not returned to the home until we pressed after closing. The appliances all failed the first year, which we remedied. The yard flooded from day one and we have yet to figure out how to resolve. If they speant a fraction of their time working in customer service, listening and helping (many) homeowners, thus would not be the situation. Failing to take action after months of false promises is not an advisable business tactic, it's down right unprofessional at best. A little goes a long way and they have not even once given us a straight answer, just the canned responses. And many times our emails were ignored. The one year walk through being told we were late and they would not oblige, that's icing in the cake and shows the character of this builder, it's agent and team members. So many homes have the same issues and it's still unanswered for. Buy with a different builder and save yourself the run around, expense and aggravation of lip service.
  
  
  Business Response /* (4000, 10, 2022/11/02) */
  Hardison Building has been in touch with the homeowners since they purchased their home in 2020. We addressed any warranty claims submitted during their warranty period. When non-warranted claims were submitted, we advised the homeowner of options available to remedy their issues. We stand behind the quality of our homes, but we cannot be liable for changes made to homes or yards once we no longer own them.
  
  
  Consumer Response /* (4200, 12, 2022/11/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They have not offered any resolution!