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Business Profile

Fast Food Restaurants

Hardees

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/28/23 $27.80 approx 7 pm order#***************** I placed a mobile order to the wrong store. I noticed the error right away and called the store to cancel the order. They told me I would not be charged unless I picked the order up, this is not true. The girl working at the location I was at said I would have to contact via the app. I placed another order at the **********, ** store and paid $32.11 for the same order, however, I didn't get the deal from the app because I just placed an order. I contacted hardees via the chat while I was at the store. No response after a few days, I contacted again with no response. On Thursday, March 9 I sent another request and indicated that I would file this complaint if I had not been contacted in the 3 business days promised by the app response. I just want my money back for the food that I did not get. It has now been 2 weeks and no one has responded to me. I did finally get a call from someone who told me I needed to contact ******** through the app for refunds with the app, but I explained that I had been doing that and didn't receive a response. He said he would look into it and over a week later still have not heard anything.

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