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Business Profile

Furniture Stores

East Wake Furniture

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally file a complaint against East Wake Furniture Store, located at *******************************************************************, regarding a transaction that took place around January 15, 2025.On that date, I visited the furniture store with a friend, and during our time there, I was pressured and harassed by the store owner into signing documents related to a furniture purchase that was to be financed through a lender. Despite my discomfort, I ultimately signed the paperwork under pressure. Thankfully, my friend witnessed the entire interaction and can verify the events.Since that day, I never received any of the furniture I was promised. I immediately notified the lender that the merchandise was not delivered and made it clear that I would not be making payments on something I did not receive. I also informed the store owner that I no longer wanted the furniture.However, I later discovered that the owner of the furniture store had been communicating with the lender behind my back, providing them with false information that contradicted what I had reported. As a result, I am now caught in a difficult and unfair situation, expected to pay for furniture that was never delivered.I am requesting the Better Business Bureaus assistance in the following:1.Investigating this matter.2.Helping me ensure the lender is fully refunded for the undelivered merchandise.3.Preventing this business from engaging in similar deceptive practices with other consumers.I have done my part to communicate clearly and honestly with both the store and the lender. Unfortunately, the stores actions have left me with financial stress and no product to show for it. I would appreciate your help in resolving this matter as soon as possible.Please let me know if you require any additional documentation or witness statements to support my claim.Thank you for your time and attention to this matter.

East Wake Furniture is NOT a BBB Accredited Business.

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