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Business Profile

Garbage Removal

Morgan’s Transport

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** Transport LLC has not fulfilled services (trash pick-up) yet are still billing customers and collecting payment. ******** ********************** is hired to pick up and haul off trash on a weekly basis. Without any communication, they ceased operations in early December. Our contract price is $36.87 monthly. The last month we received full service was November 2024. Customers are unable to reach ******** ********************** via e-mail or phone (voicemail is full). ******** Transport sent out another invoice today for January payment of $36.87 for services they have not provided. There are many customers who have this payment drafted automatically. This is fraudulent.

  • Initial Complaint

    Date:12/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their trash and recycling pickup service has become increasingly unreliable. They have not picked up for the last two weeks. Ive contacted them repeatedly by phone and email to cancel our service and request a refund for missed weeks but there has been no response. They charged our credit card for $36.87 on Dec 31, 2024 after I had asked to cancel the service.I would like a refund for two weeks of service ($18.43), full refund of the $36.87 charged on Dec 31. I would also like for them to cancel our service and stop the auto pay on our credit card. Thank you,**** *******

Morgan’s Transport is NOT a BBB Accredited Business.

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