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Business Profile

Furniture Stores

I Keating, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for I Keating, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

I Keating, Inc. has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • I Keating, Inc.

      613 Kirkwood Mall Kirkwood Mall Bismarck, ND 58504-5704

      BBB accredited business seal

    • I Keating, Inc.

      10 S Broadway Minot, ND 58701-3876

    • I Keating, Inc.

      2234 I94 Business Loop E Dickinson, ND 58601-7125

      BBB accredited business seal

    • I Keating Inc

      950 S 29th St W Billings, MT 59102

    • I Keating, Inc.

      1902 4th Ave. West Williston, ND 58801

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased several furniture 5 years ago in October 2019 with insurance. I was told I will get the value of insurance back if I dont file claim. 5 years passed. I called several time to claim the insurance value of $450. I wanted someone to use it on my behalf as I left ************ for work. I cant come back to claim the store credit. They stated they will call me back but never did. Same conversation three times with different employee. Seems like the policy they made up not to honor their insurance credit and do anything not to have you claim it. I demand the store credit to be used by a friend of mine on my behalf or send me the value of the insurance.

      Business Response

      Date: 11/07/2024

      My apologies for missing this complaint the first time.  Regarding the furniture protection plan and the related store credit in the event that the plan goes unused, both the plan and the potential credit are generally issued to and redeemable by the original purchaser exclusively and are not transferrable.  However, we have given consideration to the fact that Mr. ****** has moved and cannot take advantage of the credit himself.  We have decided to allow the one time transfer of the credit to the individual of his choice.  I will forward all the related information to our Bismarck ND store manager, ***** ******, and he will make contact with Mr ****** in order to make the arrangements.

      ******* ******, owner I.Keating Furniture

    I Keating, Inc. is BBB Accredited.

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