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Business Profile

Title Agent

The Title Team

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Title Agent.

Complaints

This profile includes complaints for The Title Team's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Title Team has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***** called me last October while we were still in ********* to mail to us our Abstract, Title, Title Insurance, other relevant documents, and a refund $$$check$$$ for overcharges. I asked her to wait until we got back to ************. She said she would put it in a safe storage until we got here. We have been back in ************ since 13 November 2024. I want our documents, and please make sure the check has not expired. **** took months trying to do a job that could have been done in weeks. She would show up for work then disappear, leaving our package in her desk with notes that her supervisor had to try to interpret late at night. They give me and our realtor, **** ******, the runaround for months. Now you have been giving us the runaround again, so far for just weeks. Can you please do what you folks get paid for and are in business to do, and send us our stuff? **** has been trying to get our stuff mailed for weeks now. Your office has told him several times over that it was in the mail. Do I have to please mail our package and let's all move on? And just to let you folks know, had you gotten the job done last year in the timeframe it should have taken place, we could have moved here in decent weather instead of the freezing blowing blizzard we arrived in. As far as for your conduct and incompetence, you should owe us all an apology and maybe some $$$damages$$$. ***** just called back. We have to wait 3 days before they can reissue the cancelled expired check. They have in their possession the expired check written in October 2024, they just cancelled it, cancelled the expired check, and cannot reissue a check for 3 days. So now it will be 16 January to cut a check and resume this ongoing adventure. Let's see if it really happens. Update - ***** just did a tracking on it. It is redirected back to your office, Grand Forks. Why? She put our address as Highway 33. We are Highway 35. There is no Highway 33. Do you employ any functional people in your company?

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past month, our realtor, **** ******, ************************** ************, ********, ************ *****, has been given the runaround and avoidance by the *************************************************** They are always "working on it". Deed/title clerk gets to work in the morning, maybe answer a phone call or email, then disappear for days. Refuses to answer. Goes home constantly for personal issues. Some of the required work was supposedly done 2 weeks ago around the first of the month. We have requested expedition of this transaction because of the life-threatening freezing temperatures that will soon become a part of our moving scenario. How can we trust, providing this even gets done, the outcome of whatever work has been done, if the person doing the work does not even know to send an original document instead of a copy. Then she waits days before answering back. Does she remember what she has done, where she left off at? The manager is supposedly going to pull the file and make sure this gets done correctly, but we have been getting that same story for a week or more now. Something is very wrong going on here.

    The Title Team is NOT a BBB Accredited Business.

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