We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Taxi

First Taxi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Taxi.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **************** Beach owns and runs First Taxi in ********* **. Initially he comes off as a very and respectful and a well presented gentleman. That is why i did not not take seriously warnings I was given by several people. He found out my work hours from friends of mine and approached me and asked how much i was paying to get to and from work. He then offered me a lower price which i jumped at. He then said we have to get into a weekly contract with the fee paid upfront, of which i did for 2 weeks. The contract had a specific time for pick up. In some cases i couldnt meet my pick up time so i would tell he could leave and wouldnt ask for my money back because i had already paid and also that the inconvenience was caused by me. in fact the first 2 weeks i paid cash and was due change which he never gave and i never asked for because he is an older man, and so i just considered it as a tip. Going into the 3rd week, just after i had paid him, he starts blowing my phone an hour before pick up time. Couldn't pick up because i was still asleep. When I finally was ready at our agreed time to go to work, he was so upset and he said he had other clients and he needed to change my pick up time. He had always said that this was a contract with a gentleman's agreement and so when i told him that the new terms he was proposing were not ideal and not what he agreed on, I simply asked for my money back. He promptly said, no refunds! Not a chance! i reminded him that he was the one changing the terms of the contract and should not be penalized for that. I realize that he may have other clients, but you cannot infringe my contract to accommodate another person, not after you have been paid! I simply said that those are not the terms we agreed on, so please give me my money back. He refused and still refuses to this day! I will never trust this person. Whoever does business with this man. Do Not Pay until he has provided the service. i am so mad at myself for not listening.

    Business Response

    Date: 05/16/2023

    Business had a verbal contract with the customer. There are no refunds. He will no longer do business with the customer.

First Taxi is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.