Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was originally paying for a monthly car wash on my personal vehicle ******* Corolla). I attempted to add a secondary vehicle (Jeep) with a different card. I was charged on both cards (one card charged 11/21/24, the other 11/22/24). The ****** Corolla was unknowingly deleted from my account and I was only able to use the car wash for the Jeep even though I had paid for both. I tried speaking with customer service but they reported that because both accounts had been used they would not issue a refund despite both accounts being used by the same car (Jeep). I have tried to speak with customer service on multiple occasions but they are refusing to refund any money they took from me even though I was not able to use the services I paid for.

• Initial Complaint

  Date:03/07/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed on my Barclays Athleta Mastercard statement dated 11/26/23 a charge for $29.97 for Tidal Wave car wash that was not authorized. I contacted Tidal Wave car wash on 12/11/23 and asked about the charge and I was told it was a monthly charge for unlimited car wash. I informed the girl from Tidal Wave that I didnt sign up for a monthly car wash and she told me I signed up in February 2023 and they had been charging me monthly for the service since then. I told her I only authorized a $10 charge on February 4, 2023 for a car wash promo for unlimited car washes for one month -I hadnt authorized anything else and I never used the car wash again after the promo expired a month later because the car wash was out of my way. She told me she would cancel the monthly subscription. I requested credit for ten months worth of transactions they had been charging me without authorization (March-December 2023) and she told me she could only credit me for three months worth. I said that was unacceptable as I didnt authorize any transactions but the $10 on February 4, 2023 and they had been charging me fraudulently $29 per month for ten months since then. I again told the merchant I didnt authorize these charges and the merchant told me it was past the timeframe so nothing they could do. The merchant committed fraud on my card! I went to the Tidal Wave website to leave a review and I see that many other customers have had the same issue. Something needs to be done about this company offering a promo and then fraudulently charging customers without authorization for additional charges.