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Business Profile

Credit Union

Town & Country Credit Union

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a client in this Credit Union since I moved to the **, I am very disappointed and feeling harmed by their customer service which failed in my concerned and also I was treated with contempt and lack of professionalism. I have I credit card ****** in this union and I had a purchase in my card which I did not do it, when I noticed I contacted immediately the institution and requested to not authorize it because I did not do this purchase. My credit card was cancelled however the bill was with the amount to be paid. To Summarize, I filled out a dispute after had called more than 4 times (each attendant use to say something different for me). The last time I called, I was told the money would be back in my account in 2 days, but again, nothing happened, I waited more 4 days and Called back to the customer service, The attendant told me the Credit Union could not do anything in my case and I felt so much angry about it, because I already filled out a complained form and Somebody told me it was already fixed, it was a matter of 2 days... I went in person in the agency on the 38th St S in Fargo, I thought I was going to be treated with respect and my problem would be solved, however, the attendant did not help me, I waited for nothing, he just came with a piece of paper and a number from **** and asked me to call, because Town Credit Union is not responsible for this issued anymore... I felt so much bad, how my bank, which I am a client for more than a 1 year, and I keep all my finances there, I have a good amount of money in this account, nobody willing to help even after I told them how many times I called (over 1 month trying to solve this problem), I felt humiliated and that I was discriminated because of my origin... The attend and my bank just gave me a piece of paper instead of calling me to the office and give me a solution after so long time ... I did not have my money back until today, and I was not treat with respect and dignity

Town & Country Credit Union is NOT a BBB Accredited Business.

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