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Business Profile

Digital Marketing

Homerun Products

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Homerun Products's headquarters and its corporate-owned locations. To view all corporate locations, see

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Homerun Products has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The skillets that were part of the below purchase are no longer non-stick, despite following the care instructions provided at the time of purchase. I have reached out multiple times via email and phone to request warranty replacement and received no response. Purchase Details: From: <****************************>Date: Sat, Sep 15, 2018 at 12:42 Subject: EUROCAST Cookware Order Number ******** To: <*******************>CC: <***************************>, <***************************>, <***************************>, <***************************>************* - ************, ** (6252) - WHS - 111 Sales Expert - ***************************** Order Number: ******** Dear *******************************,Your order from ********** - ************, ** (6252) has been confirmed.Please allow ***** business days for your shipment to arrive.Your order is being shipped to the address below.We will send a shipment confirmation when your order leaves our facility.Item #Item DescriptionShipping AddressQuantityPriceTotal 2211839Chef Fry Combo IN HANDCharleen Shakman ***********************************************************************************$599.88$599.88 2212004Fry pan 12.25"DROP SHIPCharleen Shakman **************************************************************************-42791.00$0.00$0.00 2211823Chef SetIN HANDCharleen Shakman ***********************************************************************************$0.00$0.00 Subtotal: $599.88 Shipping: $0 Sales Tax: $0.00 Grand Total: $599.88

    • Initial Complaint

      Date:08/02/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Saturday July 16th I purchased a "Chinese non-stick Wok" from a vendor at the ***** State Fair called Homerun Products for a total of $211.99 (includes shipping to our business address) . I have the order number: ********. We were promised "it will arrive at your business address in just about 10 days". We have never received the item and were charged the full amount.The phone number to Homerun Products : ************ is out of order. The vendor did not give out business cards but promised this was a legitimate business providing good products and outstanding service.We want our wok ASAP or money fully refunded.My name: ***************************** Business Address that item was to be delivered to: ***************************************************************. Business PH: ************. Please email me a response to: ***************************** Thank You for your assistance

      Customer Answer

      Date: 08/04/2022

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Re complaint# ********.   I just received my item yesterday 8/2/2022.  Please disregard my complaint to the BBB.  

      Thank You, ******* Schultz 

    Homerun Products is NOT a BBB Accredited Business.

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