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Business Profile

Hotels

Baymont Inn & Suites Fargo

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We booked a room at the Baymont by ******* in Fargo ND for the night of 12 June 2024 while traveling home from our vacation. I checked in and when I got to the room I immediately began having breathing problems. The room had a overwhelming odor. I went to the desk and told the clerk I could not stay there. The clerk showed me another room and my wife and I also turned down this room. The hotel was filthy and disgusting. The carpet in the hall was wet and littered with ice cubes and smelled moldy and damp as did the whole hotel.. The clerk said no problem just leave the key card at the desk. We continued traveling and ended up staying at a comfort inn in ************ **. Baymont billed my credit card even though I did not stay. When I called the manager he said he was offended by my saying the hotel was filthy and disgusting. He referred me back to the booking company and when they checked with him he said we stayed and do not refund my money. I called ******* customer service and when they investigated he told them we stayed also. Instead of apologizing for the horrible conditions in his hotel he is trying to get even because I insulted his hotel. I have records that show we checked in the night of June 12 2024 at the comfort inn in ************ about 80 miles away.

Baymont Inn & Suites Fargo is NOT a BBB Accredited Business.

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