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Business Profile

Investment Management

Fidelity Flexible Spending and Reimbursement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Management.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2020 my husband took a voluntary early retirement package from ****************** The offer included a fsa account with $100,000. My husband passed away October *******. I had a debit card for 2 1/2 years that I could pay medical bills and buy OTC items. Earlier this year ***************** changed from Smart Choice accounts to ********************** Investments as administrators. I have never received another debit card. I can save and upload my receipts and be reimbursed. I am on a fixed, much lower income and not having a debit card is very difficult. Paying up front for everything is impossible for me. In May I paid for an injection for $285 and I just received the invoice so I can file for reimbursement. It has been 2 months that I to wait for my money back. I can't get glasses or hearing aids or anything I have to pay up front for. I have called Fidelity several times and they say everyone got a debit card but not beneficiary accounts. I really need my debit card back. When my husband passed, this account became mine. I have a lot of medical bills and this was main reason we decided to take early retirement in order to have this benefit. All I want is my debit card back. I really hope you guys can help because this isn't right. Thanks for your consideration.

Fidelity Flexible Spending and Reimbursement is NOT a BBB Accredited Business.

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