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Business Profile

Sporting Goods Retail

Scheels Sporting Goods

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Scheels Sporting Goods's headquarters and its corporate-owned locations. To view all corporate locations, see

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Scheels Sporting Goods has 17 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/14/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ABOUT TWO WEEKS AGO I APPLIED FOR A ****** CREDIT CARD AND I WAS APPROVED. I RECIEVED THE CARD 7DAYS LATER ACTIVATED THE CARD WITH A LIVE PERSON, THEN ATTEMPTED TO PURCHASE A ITEM FROM THEIR WEBSITE. I HAVE TRIED 6TIMES TO PURCHASE THIS ITEM OVER THE PHONE AND ON LINE AND THEY KEEP DENYING MY ORDER WITH NO REASON TOLD. I HAVE TRIED SEVERAL TIMES MY CAR IS VALID BUT EVERYTIME I PLACE ORDER I'M DENIED PURCHASE. I HAVE CONTACTED THE BANK THAT FURNASEDTHE CARD AND TOLD CARD IS VALID. PLEASE HELP ME MR ********

      Business Response

      Date: 03/17/2025

      To whom it may concern,
      Regarding the consumer complaint ********, we would like to thank you for bringing this matter to our attention.

      As of 2/14/25, the customer was able to resolve this issue with a ************************** agent.  As of 2/21/25, all items have been delivered and resolved in favor of the buyer. Therefore, we consider this case closed and resolved.

      Sincerely,
      SCHEELS

    • Initial Complaint

      Date:01/06/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scheels claims it price matches. I contacted them to price match a product. They did but added shipping and a transfer fee. I explained that I was going to drive to the store to pick it up. They said that was their policy to add those fees. So I asked for it to be shipped since they included that in the cost. They will not do that. This is not price matching!

    • Initial Complaint

      Date:12/10/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned my order in full on 07/08/24 from my temporary residence in *******, **. It was delivered to the wrong address in **************** by ***** on 07/16/24. I did not know it was delivered to the wrong address at the time and contacted customer service. I was told by customer service that I would not receive a refund until the goods were delivered to the warehouse which the website temporarily reflected as delivered. The package was dropped off on my porch in **************** by the person who incorrectly received the package on 09/21/24. I opened it to verify the contents were still intact and then reprinted the original label and attached it to the box. I brought it to my local ***** location where I received a drop off label. The package has been "Out for Delivery" by ***** since 09/25/24 and it is now nearly 2 months later where I don't have the items that I ordered or a refund for my return. I went to my local Scheels store and spoke with someone at the customer service desk. They looked into the order on their system and told me that I need to file a claim with ***** since they never received the goods back, again because ***** has the package. I contacted ***** as suggested and they are telling me that the "pertinent information" of the shipment doesn't match what I am reading to them directly from the return shipping label .pdf that I received so they are unable to open a claim for security reasons. Essentially I have lost every ***** that I paid for my order because I do not have the products, a refund, or any other course of action available to me. As a customer I would have expected ********************** to be the one to file the claim with ***** and be able to provide them with the pertinent information given that they were the ones who paid for the return shipping label and are the only ones who can prove that it was never delivered to the correct address on 07/16/24.

      Business Response

      Date: 01/02/2025

      To whom it may concern:
      We issued a prepaid return label for the Order: 31981079.  As of 1/2/2025, we have not received the merchandise back and it is still in transit via *****. SCHEELS is not responsible for lost or stolen packages that have been acknowledged received by the carrier; however, we can assist in the event a package is lost, stolen, or damaged.  We have reached out to the customer on 1/2/2025 to resolve the matter. 

      Customer Answer

      Date: 01/05/2025

       Better Business Bureau:

      I have spoken with the business in reference to complaint ID ********, and find that their proposed resolution is satisfactory to me.

    • Initial Complaint

      Date:11/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new Garmin watch from Scheels. When I opened the box, the watch did not have its sticker on the watch face. Additionally, it did not have the charging cord wrapped nicely with a twist tie. Because of these signs, I called Garmin to ask if the watch was previously registered and they confirmed that it was. Therefore, Scheels knowingly sold a used watch as new. I did not want to return the watch to Scheels because it would take 2+ weeks for a new one to come. And even if a new one comes, I'm not sure it would be brand new. Therefore, I would like a billing adjustment of 10-15%. For example, ******** sells open box items for 10-15% off. Since I got a used item (open box) when I thought it was new, I should get a billing adjustment.

    • Initial Complaint

      Date:10/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a ******* tumbler. It states it was delivered. Contacted customer service who did not resolve the issue and only made it worse. I am now out the tumbler and the money and I just want to be made whole and get a refund. This has caused me so much stress and now I never want to shop there again. Employees are so inconsiderate and not helpful.

      Customer Answer

      Date: 10/30/2024

      This was an online order. On the BBB website there was not a location specifically for the corporate location for online orders.

      Business Response

      Date: 11/19/2024

      To whom it may concern:
      We have confirmed with **** that this package was delivered to the correct address.  The ************ Information is below. This is the second time an order from **** ******* has been deemed delivered missing to the address below.  We refunded $45.35 on 07/27/2021 for Order:24725816.  The customer has been advised to dispute the charge with their bank or work with their local law enforcement agency. SCHEELS is not responsible for lost or stolen packages that have been acknowledged received by the carrier; however, we can assist in the event a package is lost, stolen, or damaged: If your item is stolen or damaged, please contact our ************************** customer service team and we will file a claim with the carrier.

      **** *******
      *******************************************************
      Tracking: 92055903255593300016401586 

      ************ Information:

      Our systems indicate that the package was delivered to the intended address. It is recommended that the recipient inquire with other members of the household to see if someone inadvertently retrieved the package. If theft after delivery is suspected, please have the recipient contact their local law enforcement agency."


      Customer Answer

      Date: 11/20/2024

       I am rejecting this response because: this does not assist me in anyway as I previously contacted Scheels and was told that a claim was filed and I filed one myself and nothing was done. I filed a charge with my bank.


    • Initial Complaint

      Date:03/27/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for some GoPros on ************************** on February 22, 2023, and it was delivered on March 3rd. However, upon receiving the items, totaling $3250, I decided I no longer wanted them and initiated a return. The items were returned to Scheels' warehouse, signed for by an employee, but unfortunately, I never received a refund. Despite contacting *********** and confirming delivery back to Scheels, I have yet to receive my refund. It's incredibly frustrating as I've tried reaching out to Scheels multiple times without success. Their customer support has been lacking, and I feel like they've essentially taken my money. Could you please assist me in obtaining my refund? Here's the tracking information for the return via ****** Post: ****************. Additionally, my order number is *********. Thank you for your help.

      Business Response

      Date: 02/11/2025

      To whom it may concern:
      Thank you for bringing this matter to our attention. The matter has been resolved and the customer has been refunded $3298.04 as of 2/11/2025. 

    Scheels Sporting Goods is NOT a BBB Accredited Business.

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