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Business Profile

Property Management

RJR Maintenance & Management
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for RJR Maintenance & Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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RJR Maintenance & Management has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/26/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I vacated one of thier properties ************* on July 31st 2024. I moved to another state and they have failed to provide me with my 695$ refund for my deposit. It's been almost 2 months and I keep having to call to try to get my money I am owed. I left the unit clean and tidy when I moved out and did a walk through with a lady from there office and she said to expect the refund within 30 days.

      Business Response

      Date: 09/26/2024

      Here are the details of our interactions regarding this check. We have been in constant contact and also provided her the solution prior to this complaint. 

      8/30/2024 10:01:23 AM
      ******** ***** - Refund $695.94 -ATS

      9/16/2024 3:05:44 PM
      If she doesn't receive the check by September 23rd, we will reissue a check and figure out how to get it to her as fast as possible.

      9/23/2024 9:25:30 AM
      Spoke w/ *******, Per management we are putting a stop on check and overnighting a new check to ************************************** SW Las Lunas, NM ***** - ad

      9/24/2024 4:50:03 PM
      Overnighting check to resident - *****

      9/25/2024 4:40:00 PM
      Spoke to ******* and let her know she should be expecting her overnighted check on Sept. 28th, also gave her the tracking number with ******* permission. Will be calling Monday the 30th if she did not receive it.
      Tracking #: 9505-5116-2416-4268-0605-91

      8/30/2024 9:04:29 AM
      ***FWD ADDRESS*** ************************************************************************************* PLEASE SEND CHECK HERE

      Customer Answer

      Date: 10/02/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:07/26/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When we looked at the place we asked about having central air since nothing was listed the girl that showed it to us said yes it does but turned out it has no air in here just heat we have two kids under 3 it is 90 degrees in here the ac doesnt fit took them back bought Fans and they arent doing anything asked them to move us and refused told us that being told it has central air is our word against theres its a safety hazard for kids when it is over ***** degrees and refuses to do anything about it

      Business Response

      Date: 08/01/2023

      We have released this individual from their lease, offered their deposit back after move out is complete, and allowed them to have their prorated July rent back. We did need time to get approval from the owner of the home to take action, such as potentially putting a/c units in the home.  Once that was denied we took action to get them out of the home so they can find something else. 

      Customer Answer

      Date: 08/03/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    RJR Maintenance & Management is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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