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Business Profile

Colleges and Universities

University of North Dakota

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 5, 2022, I selected 6 shirts to order from the University of North Dakota Bookstore (https://www.bkstr.com/northdakotastore/home). I checked out, and the total for the 6 shirts and shipping was $225.51. The shipping that I agreed to was $23.99. I received an email saying that my order for 4 of the shirts was cancelled. I looked at my credit card charges online, and my credit charge showed three charges of $65.01, $71.52, and $93.19 from the University of North Dakota Bookstore. I emailed the University of North Dakota Bookstore. They replied to my initial email and said that part of my order had been cancelled. I discovered that they were only going to send me 2 of the shirts that cost $62.00, but they were still charging me $23.99 for shipping and an extra $2.01 for shipping tax, which I have never heard of before. I emailed back (at ******************* and explained that I did not agree to $26.00 for shipping for 2 t-shirts, which is ridiculous. I asked for a refund of the shipping charges. I would not have paid $26.00 to ship 2 t-shirts. I have not heard back from them since I asked for a refund. I want a refund. Also, I want this online store fixed or shut down. I think it is unlawful for being a fraud and an online scam. They apparently do not have most of the items listed on the website. However, they let people go through the check out process, they charge the credit cards, and they keep all of the shipping money. I don't see how this is legal. I cannot list a bunch of stuff on a website that I do not have, cancel most of it, and keep the shipping charges. This is theft.

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