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Business Profile

Heating and Air Conditioning

Grand Forks Heating, Air Conditioning & Sheet Metal, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Newly constructed house, on slab, November 2020. HVAC done by GF Heating. Issues with humidity. 14% in winter up to 70% in summer (caused doors to swell & not close). Informed company - they said I need to add a humidifier & dehumidifier.Had steam humidifier installed by different HVAC Company spring of 2021 to address winter dryness.Cost $1800.00 Initially used a stand alone dehumidifier in summer - removed 100 pints of water per 24 hours/day - for summer of 2021 & part of 2022. In fall of 2022, installed whole home dehumidifier. (It $3300.) It was unable to keep up with elevating humidity levels. Talked to company, they sent out employee. ********* is a missing end cap on ductwork that's allowing humidity from attic/outside to enter the house. Called GF Heating numerous times, asking them to call me to figure out a solution - they never called back. Had my GC contact them and they told him they won't come back to my house. I understand this is a difficult problem but they did the work and should stand behind their craft.

Grand Forks Heating, Air Conditioning & Sheet Metal, Inc. is NOT a BBB Accredited Business.

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