Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is **** ******, my phone #, ************, my email, ****************** On April 4th last year, I purchased (contract #*********) a ******* S921 Galaxy S24 from the BeMobile Store at **********************************************************************************************. It is an $800 phone that I was told I could purchase for $180 ($5 per month for 36 months) under a loyalty offer since we have been ******* customers for ***** years and have six lines in our family. I was told that I would be charged monthly for the phone ($22.29 per month) but that I would receive monthly credits that would bring the cost down to the $5 per month.After not seeing the credits the first month, I stopped back in the store, only to be told that it takes a month or two for the credits to be processed.After the second month, the same thing. Unfortunately, this went on for several months before I insisted that ******* support be called while I was in the BeMobile store. It was then I found out from ******* support personnel, that because I had not traded my old phone in, I could not receive the credits from *******. I informed both ******* support and BeMobile store personnel that I was not told that the old phone was to be turned in. I would have gladly turned it in had I been told. After numerous discussions with BeMobile in-store personnel, ******* support, all to no avail despite promises that a supervisor would call me, I am beyond frustrated. I suggested to the in-store personnel that since ******* wont honor the contract, I am looking to BeMobile to honor it! Im expecting a refund/reimbursement from BeMobile for the $620 difference since it was their employee who made the mistake by not telling me that the old phone needed to be traded in, and, even after I paid to have my information transferred from my old phone to the new phone, he gave my old phone back to me.

• Initial Complaint

  Date:12/31/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded 2 iPhones for upgrade. Iphone10 for iPhone 15 plus with charge of **** per month for upgrade and iPhone ?5 for iPhone 15. They took my two phones. Ordered the 15 plus and when went to pick up they wanted the ******* we had which they did return but kept 2 iPhones and continue to charge me ***** for 15 plus. Have contacted ******* billing numerous times and they say charge is corrected and today still remains incorrect

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two IPhone 13 phones from BeMobile, a ******* Wireless Retailer on Friday, November 26, 2021. I purchased the phones with ***************** Friday trade-in promotion being offered. I was told that the two phones I traded in would cover the cost of the two phones I was purchasing. When I did not see a trade-in credit on my bill I visited the store to inquire about this. I was told that the Business Manager would get back to me. I never heard from them. I visited the store three more times to inquire about this trade-in credit. Finally someone submitted a form to ******* Offline to inquire about the trade-in credit. This was August 2022. In October I received a credit of $3.33 per month for the trade-in of an IPhone 6s Plus which I was told at the time of sale would cover the monthly device fee of the IPhone 13 I purchased. This is not what was reflected on my bill. I spoke to ******* customer service on 1/23/23 and after being on hold for over an hour I spoke to a manager who told me there was nothing ******* could do about this. I was deceived by the salesman at BeMobile who sold me the phone and then ignored and disregarded when I went to the store to ask about my trade-in credit. I was directed to call ******* customer service, which I did, and again received no help or support.