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Customer Review Ratings
Average of 7 Customer Reviews
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Review fromBetsy B
Date: 02/07/2025
5 starsBetsy B
Date: 02/07/2025
Austin went above and beyond to make our trip to Cabo fun and worry free! He made it so easy!
Austin Freng Travel
Date: 02/08/2025
I am so glad that I was able to make your trip worry-free, as that is one of Austin Freng Travel's key principles. I look forward to working with you more in the future.Review fromFran S
Date: 05/27/2024
5 starsFran S
Date: 05/27/2024
Austin demonstrated exceptional dedication in assisting me with planning what may potentially be the final trip I can undertake with my children due to health constraints. He exhibited remarkable friendliness and approachability throughout our interactions. When he likened his approach to planning the trip to that of a military operation, I soon realized the depth of his commitment. Despite the late hour, he devoted two and a half hours to our discussion without any hesitation. Austin's unwavering dedication to facilitating positive outcomes for individuals is truly commendable. He patiently ensured that I comprehended all aspects of the trip.Austin Freng Travel
Date: 05/31/2024
Dear ****,I regret to learn that this upcoming trip will mark the conclusion of your ability to partake in such endeavors due to health-related constraints. Having encountered my own share of health issues, I can appreciate the significance of this journey. It was my pleasure to have been of assistance to you in this matter. I anticipate the possibility of collaborating with you again in the future.Sincerely,Austin FrengReview fromJennifer E
Date: 04/30/2024
5 starsJennifer E
Date: 04/30/2024
Austin helped us book our family trip to Greece. Our hotel was fabulous and the tours we were able to book through him made our trip that much more special! We appreciate his attention to detail!! We will continue to use him to book our future trips.Austin Freng Travel
Date: 05/01/2024
I am happy that you had a great trip it is always a pleasure to work with you and I look forward to making more vacation members that will last for a lifetime.Review fromGeorge S
Date: 01/10/2024
5 starsGeorge S
Date: 01/10/2024
I use Austin for all our business trip and personal trip needs, he is attention to detail oriented and cares for your trip. Any issues that arise he steps in and takes care of the problemAustin Freng Travel
Date: 01/10/2024
Thank you for your kind words. It is customers like you that allowed Austin Freng Travel to have the best year ever in 2023. As the founder of this company I am always looking for new ways to improve the customer experience. I will be following up with you here shortly to go over any new things that you would like to see done differently in ****Review fromJennifer E
Date: 04/26/2023
5 starsJennifer E
Date: 04/26/2023
Austin set everything up for our family trip to ******, ******. He recommended a resort that was spot on for what our family needed!! We had an amazing time and will cherish the memories for a long time to come. He is very focused on the details and making sure things run smoothly. When we ran into a small hiccup with transportation to the airport, he was right on top of it and we didn't have to worry about anything. It is so nice to be able to relax on our vacation and know everything is taken care of. We will continue to use Austin for future trips and recommend him to family and friends.Austin Freng Travel
Date: 04/28/2023
********, Thank you for your kind words and I am so happy that you had a great trip. I still do want to apologize for the transportation issue. I have talked to the transportation company and read them the riot act from 6 feet under, I knew that you would enjoy this resort a great deal. And I look forward to working with you on future bookings. And thank you so much for recommending me to your family and friends.Review fromSam N.
Date: 03/12/2023
5 starsSam N.
Date: 03/12/2023
Austin helped me and my wife booked our honeymoon to Cancun Mexico, he was very fast at getting us all of the information that we needed. If you did not know how he works you would think he is in the military due to his attention to detail. We will be using him in the future.Austin Freng Travel
Date: 03/15/2023
***, I am happy that I was able to do this for you and your wife and I look forward to working with you in the future. Here at Austin Freng Travel, you are more than just a customer you are a name and a person. I am here for you 24/7Review fromHadley F
Date: 11/03/2022
5 starsHadley F
Date: 11/03/2022
We used Austin to plan our family trip to Mexico. He was quick to get us all of the information we requested. Will be using him again.Austin Freng Travel
Date: 11/04/2022
******, I am happy that I was able to give you the trip that you and your family were looking for. I look forward to working with you in the future. Remember that I am but a phone call away.
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