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Business Profile

New Car Dealers

Schwan GM Auto Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my vehicle towed to their repair shop on 11/09/2022 because it was having an odd issue where the motor would stop running and then start again by itself. My neighbor and I pulled a code indicating P0606, which is a problem with the *** indicating it needs to be serviced or replace.I gave them this code requesting they diagnose and repair the ***, however, they instead decided to chase this as an electrical issue, replacing a fuse panel and battery which did not resolve the issue, and then after 35 days and many complaints to their service manager, finally they replaced the *** and attempted to charge me $1700 for all of the service and parts. This should have been a simple repair of ******* at most.

    Business Response

    Date: 12/14/2022

    Codes do not always address the problem and can be caused by several factors one being electrical issues it would be nice if it was always as easy as pulling a code and replacing a part however that is mot the case most of the time thanks for your feedback.

Schwan GM Auto Center is NOT a BBB Accredited Business.

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