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Business Profile

Car Wash

Tidal Wave Auto Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the car wash in ******************, I pulled up to the stand. There was an attendant there to help. I told him I wanted one month of unlimited car washes. He himself selected everything on the screen. I could not see anything and swiped my credit card. I was not told anything about a subscription nor did I agree to one. I did not give approval for them to hold in to my card information. One month later they billed my card for another month. I contacted the company and they refused to issue a refund. They claimed I received a text and agreed to their terms. I received a text but did not agree to anything and it did not say anything about a subscription. They said they canceled my membership. There are reviews by others who have had the same experience. Please make them stop and refund my money.

    Business Response

    Date: 04/29/2024

    **************************** was explained that he needed to cancel his subscription before the renewal date he also sent a text message with that same information he didnt cancel so his account was still active we chose or forget to cancel Tidal Wave Auto Spa wont issue a refund 

    Customer Answer

    Date: 04/29/2024

     I am rejecting this response because:

    Again there was no mention of terms in a text or at the time of first payment. I believe this is an illegal act and if this is not resolved with a refund, my lawyer has told me he is ready to take legal action on my behalf. She has been in contact with several other parties that have had the same experience with Tidal Wave. This is the first step in starting a class action lawsuit against Tidal Wave. I have video of the first interaction with the attendant at the booth at Tidal Wave. I have copies of the texts received. No mention of subscription. 

Tidal Wave Auto Spa is NOT a BBB Accredited Business.

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