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Business Profile

Major Appliance Dealers

Karl’s TV, Appliance & Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The service department claims my Whirlpool washing machine is working as intended even though it used to fill up all the way on Deep Water Wash, for the first 8 months I had it, but for the past 4 months it doesnt even fill up half way. Ive been battling their service department for the past 4 months. After receiving an insulting note from their service tech today, I called to complain. The service manager, yelled at me, said I was wrong/lying, that it never filled up more then it is now, told me to have a nice f****** day, and hung up on me (employee-Neome). I could go on and on about this company and its all very bad. So now Im stuck with a washer that has manufacture warranty but doesnt work. The manufacturer (Whirlpool) wont do anything more because Karls called them and said the washer is working as intended. I was told that any additional service requests would be paid by me out of pocket and of course they arent going to go back on the position they have taken that the washer works. This was not my first miserable experience with them. I also have family members who have similar experiences as mine. I should have learned my ****** years ago but I was desperate for a washer a year ago in February when mine (that was also from them) quit, and they were the only ones in town with a washer in stock. It was going to be months for them to come look at the one that was not working so I just bought another one.

Karl’s TV, Appliance & Furniture is NOT a BBB Accredited Business.

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