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Business Profile

New Car Dealers

Minot Automotive Center

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Minot Automotive Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Minot Automotive Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had the past two oil changes on my 2017 jeep Cherokee and they said that nothing was wrong with my vehicle and there was a oil leak and they changed my oil and now theyre saying that I have to pay for another oil change when I never touched my vehicle and started to smell oil

      Business Response

      Date: 12/23/2024

      The customer was in for an oil change on November 15th and after we changed the oil we noted that his vehicle had an oil leak. The customer stated that he did not want it looked at. We called the customer to see what happened and he explained that he had an oil cooler leaking. It is currently in the shop for the oil cooler repair . He said he doesn't want to pay for the oil leak because we changed oil on it previously. We called the customer to confirm that he wanted us to fix the leak and he said yes.

    • Initial Complaint

      Date:09/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/11/24 for $344.53, ****************** center was to replace a sabotaged differential line and replace a coolant sensor. Differential line was shoddily repaired with zip ties, area left completely uncleaned, differential was also left empty of lubricant which would lead to further expensive damage and repairs. Customer provided sensor to be installed was refused causing a full day of delay on repairs due to having to order the same part, only from their parts *****

      Business Response

      Date: 09/16/2024

      We called ***** and left him a message stating that we would send out a full refund. We also texted him stating that we will be sending out a full refund and he accepted and said he would call back when he had time. We did send out a full refund on Monday September 16th.Thank you.

      Customer Answer

      Date: 09/18/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Minot Automotive Center is NOT a BBB Accredited Business.

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