Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Creative property is charging me for work they have not done. I moved into the property and had to do my own maintenance and clean the carpet to get tracked in tar out. There is and was on the chimney going to the basement mold growing and water stains from water. The basement was not painted and had no flooring until I cleaned and painted and put tile down. They have pictures of the place on their website of the house that is not correct or is hiding what I moved into not pictures of the house now. The front door is an interior door so it's rotting away. So how can a business charge for something they have not done yet. How many businesses do this to unknowing tenants. Yes I signed a lease and I will pay for damages done. I will not be called a filthy tenant. Was told the house reeks of dog.

  

  Business Response

  Date: 02/08/2024

  CPM is required by law to notify the past resident of charges within 30 days of move-out.  The maintenance supervisor conducts a property walk-through and cross-references the move-in sheet to determine the charges and places the service request.  The supervisor documents damage in writing and takes pictures inside the unit and any debris left in the yard in single family homes.  These photos are reserved in case of eviction or court action. 
  This is an older home with an unfinished basement rented for $520 including all fees.  Although it is not new, our responsibility is to restore the home to the best condition possible and make it move-in ready.  Upon notice of planned vacancy, we do post the property for lease immediately to reduce the vacancy using the pictures from move-in.  Once the tenant has moved out and the property is refreshed, CPM does take new photos of the property for advertising as needed and we do not rent units without a personal walk-through with a leasing agent.
  The full move out charges included January rent outstanding ($520), carpet shampoo by professional service as required by her lease ($165), replacement of two smoke detectors, four drip trays, and deodorized the property which is standard whenever a dog/cat resided in the unit ($167).  The remaining charges were for garbage cleaning the home and yard ($504), paint touch-up ($180), and repairing holes in the lawn from the pet ($150).  Upon review of the pictures, there was significant work required in the yard and some obvious damage inside the property.  The charges were extremely fair and we would not deliberately over-charge or offend anyone who rents from us or has rented in the past.