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Business Profile

RV Dealers

Swenson's RV & Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Put a deposit down on a camper so they would hold it for a week, because I wouldnt be able to come and look until the end of the week. I was NOT told that my deposit could be no refundable. Two days before I was going to come and look at the camper I received a bill for my sons grave stone so I decided to pay that bill before purchasing a camper. Texted the sales lady told her I would not be able to make it to look at the camper explained why and she said she would have to ok it with the manager before refunding me my deposit. Hour later. Got a text saying that her manager is not gonna to refund my deposit because its been almost a week since I put the deposit down. Which again I was NOT told from the beginning that my deposit could be nonrefundable.

    Business Response

    Date: 09/11/2023

    We have refunded the customer their desposit.  Complaint should be resolved now.

    Customer Answer

    Date: 09/11/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:06/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a boat from Swenson's RV in the summer of 2021. From the very first time I took it out there have been issues with water leaking in. I tightened various items myself and took it to Swenson's RV for them to repair since I had only had the boat a month or two. They replaced some parts and told me there was no water leaking in. Despite what they claim, there is water coming in from somewhere. The bilge pump must be used repeatedly and the amount it pumps out is quite substantial. I took the boat out for the first time this year on June 3 and 4, 2022. The bilge pump had to be run every 10 minutes or so, with a steady stream of water coming out. This happened even when we were just trolling. Last summer I was told by Swenson's inventory sales specialist that they would do whatever was needed to alleviate the problem. I have spent around $800 on this boat trying to get the problem resolved. They are unwilling to find and fix the problem. Now, they will not return my calls or work with me.

Swenson's RV & Equipment is NOT a BBB Accredited Business.

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